Broadband

Router not delivered!!

Hello, A friend has purchased a router for a self installation. Delivery date was set on the 10th of April, but nothing has arrived. This is incredibly frustrating as he works from home. Please advice. Thanks

Sudden drop in SamKnows RealSpeed to router

https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...

Resolved! LoS No Ranging Responce Received

ourselves and the neybours are getting a lot of LoS NRRRany reason and resolution for this please?Network LogTime Priority Description11/06/2023 10:30:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:...

Router Overheating

Router red light showing and hot to the touch. Broadband working on all devices. Switched on and off but to no avail. Wish I could speak to somebody at VM about this.

Moving router to different part of the house

Hi, I was wondering if there is a way to move my router and its connection to the wall from one side of the house to the other?

Connect app can't do modem test

Connect app can't do modem test??

Hub5

I’ve just upgraded to the1 gig internet and still haven’t got my hub 5 is there a reason why, because it states that it comes with the upgrade

Broadband Router updated lost functionality

Last night my ring cameras playback was working fine, today I’ve lost it, works fine when viewing through my 4G phone and 4G router (Vodafone) but through my virgin home broadband its gone, have Virgin changed anything as this problem is exclusively ...

Secondary account gone plus bitcoin threat/hack?

HiI'm hoping someone can helplast year I was able to access my secondary email account via webmail & computer. I received info from virgin about setting app password which I did. Since then I have been unable to access it but still receiving email ...

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

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