QuickStart, set up and connections
Installing and configuring your kit
3555 PostsActivity in Broadband
Unable to access secondary email account
Hi, my wife's virgin media email account (secondary account set up via my main login) was hacked a couple of weeks ago, and it has now been locked, I believe due to the amount of spam etc this has caused.I have tried all the steps suggested on the he...
Resolved! Email not receiving with Outlook - connection error's
Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...
Wired connection slower than WiFi
New to Virgin, got 1gb package with Hub 5. Got my PC sitting right next to router and using wired connection. I'm only getting half the speed compared to the WiFi. Thought it was because I had cat5e cable, upgraded it to cat 7 and it's made no differ...
RE: non VM email
Am I correct in believing that when a non VM email address is used to access a VM account it supersedes your old one, ie, when used it logs you into your account then when VM emails are accessed from the account home page it takes you to the email a...
Weird Speed Test Results
I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...
Hub 3 replaced and problems with wifi since
Replaced a week ago on April 9th. Since then the WiFi signal keeps dropping I get weak signal messages on our ring doorbell, cannot access the VM connect app it tells me that I am out. I have tried resetting the hub, reinstalled apps to no avail. I h...
Sudden drop in SamKnows RealSpeed to router
https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...
Resolved! Port forwarding issue VM can't solve, useless customer service - CHANGE YOUR ISP !!!
This post is to make community aware !!! Stay away from Virgin Media !!!Long story short (as short as possible): I wanted to unblock port 44158 on my router to be able to use Hellium miner, also wanted to be able to unblock different ports (some gami...
Resolved! Broadband signal keeps dropping
Hi, I've had the service for little over a month and the broadband is constantly dropping out. I have a very unhappy family as we had no problems with previous supplier. Any chance I could book an engineer please?
Vpn ethernet constantly dropping off - anyone else had this recently?
Hi allI use a vpn ethernet connection to work from home - since Monday the connection drops every couple of minutes. So far I've had a new hub and the promise of a new ethernet cable but my work pc has been tested on a BT ethernet connection and work...
