Broadband

HUB & POD connections bounce back and forth

I've been on the WhatsApp chat and realised I need a proper techy to help me I've had issues since installation and have followed demands for a reboot more times than I can remember.Issue is... my devices tend to skip between pods, or remain connecte...

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...

On-going Complaint - IP different location

Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location. After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...

Resolved! Email not receiving with Outlook - connection error's

Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...

Loss of all historic emails in my "sent" folder

First had this problem in June 2023.Which took 3 weeks to restore"sent" folder. At present, Wed 24th April 2024, my historic emails in my "sent folder" have disappeared. Have spent a long time on to Virgin Media without any result. Would be grateful ...

No incoming or outgoing mail since 15/04/24

Like many others on here with similar problems using Windows Live Mail on pcYour server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.Subject 'test'Serve...

unable to send emails from emClient for ntlworld.com email account

Hi My emClient email package won't send emails, but will receive. My email address is an ntlworld.com one. I can login to the Virgin web email and send/receive ok. I've tried changing the SMTP settings to some recommended online, but no changeThe err...

Cabling works

I want to raise concerns about cabling works in my street but it seems impossible to find a number or email address to contact. I am not a Virgin Media customer. I tried the customer service number but the person was unable to help. Can anyone help?

Getting a lot of pre rs errors 100s hub5

Hi all hope you are all well. So I have 1gig and hub5. I am getting 100s of pre rs errors on my 3.0 down stream channels it's only been up for less than 2 days since last reboot.From 300 to 1300 across all channels.But no post rs errors. Can you tell...

power levels are not perfect

the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Browse the Community

QuickStart, set up and connections

Networking and WiFi

Speed

Gaming Support

Email

Activity in Broadband