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Activity in Broadband

Wifi not working with new hub

I git a new hub on Tuesday, the wifi is on, tv working fine.  Nothing else will connect.  All of our phones the WiFi is showing but the disconnects and goes back to 4G. None of the pods are working and I.cant get into the app because the wifi is so b...

Resolved! VM Connect App and Router access

Good afternoonA couple of weeks ago I had to have my electricity meter replaced which meant the power was off for a while. Since then I have been unable to use the VM Connect app as it keeps saying it can't find the hub. I also can't log into the hub...

swm by Tuning in
  • 1091 Views
  • 28 replies
  • 0 kudos

New hub 5, upload 100Mb, download 40Mb

Today I installed a hub 5.  Getting 100Mb on the upload,  40Mb ish on the download.  Cable connection.  Going online to do their fault find just re-sets  the box and means I have to wait twenty minutes again and again.  Is there a way to speak to som...

Kawadadi by On our wavelength
  • 246 Views
  • 13 replies
  • 0 kudos

Missing emails (again) - blueyonder.co.uk address

I only post here when there are issues with the VM mail services - and there have been no issues for the past couple of years! I have noticed the number of email I receive has decreased.  It was a daily digest email from Finextra that first brought t...

3_g by On our wavelength
  • 576 Views
  • 16 replies
  • 0 kudos

Secondary email account

Hello Can anyone help me get into my secondary account. 3 days ago suddenly stopped working, no problem with the others. I have been going around in circles trying to get it going, I am 79 not very knowledgeable of computers but use it for ordering m...

Mesh WiFi recommendations

We currently have a VM Hub 5 and a couple of VM's wifi mesh units (the hexagonal things that plug into a mains socket). We've been unable to connect some Wifi devices which only use 2.4Ghz Wifi to the network.To get over this and allow easier future ...

refer by Just joined
  • 22 Views
  • 2 replies
  • 0 kudos

Password reset

Hello,When I try to do a password reset (in order to gain access to my account) I get the message 'Please ensure you provide the email address you use to sign in to My Virgin Media.'.  I've used this email for over 20 years and now (since the move to...

Ntlworld email disappeared

Ntlworld email has just disappearedall my sign ins are connected to this email so can’t log the issue , pay an outstanding balance on my O2 account or find any numbers or people to call.Does anyone know how to get email reconnected or where to go to....

Quiz1966 by Joining in
  • 31 Views
  • 1 replies
  • 0 kudos