QuickStart, set up and connections
Installing and configuring your kit
3584 PostsActivity in Broadband
Hub wont connect after loss of power
This has happened on a number of occasions now and is infuriating. Anytime the power goes (we are on prepayment meters, occasionally forget to top up!) it takes a day, sometimes 2 days for the hub5 to reconnect. The light is solid white which suppose...
WiFi pod
Hi need to get a pod but it won’t let me in the app says I need to upgrade which I do not I’m on the wifi max with my volt 1gig fibre package can so one help on here from virgin to sort this out for me please
Resolved! Removal of virgin media cable and box
Hello,I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. I don't intend to become a Virgin Media customer and wo...
Resolved! NTLworld
Hi. I have an NTLworld email address. Just got a new phone and I cannot remember my password. Can someone please advise me how to access the email account? Thanks.
Webmail - forbidden - AppPassword Reset
I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...
Resolved! NTL Email account comprimised / hacked
Last year I received a scam extortion email from my own Ntlworld account demanding bitcoin. The scammers included my virginmedia email account password. So they had obviously got it from a security breach somewhere. I immediately changed my passwords...
Cant access pop3.virginmedia.com
My Outlook was working on 10th April. Just come back from a trip and now receiving the error:Log onto incoming mail server (POP3): Your server does not support the connection encryption type you have specified. Try changing the encryption method. Con...
Relocation of Virgin Media Hub to another room
Hi,I'm struggling to get through via telephone. Can you please arrange for a technician visit to relocate my virgin media modem to a different room please? I aware of a £25 cost to do this.ThanksMichael
Damaged Brickwork
Good AfternoonNoticed this today, this Is the result of the technician drilling through the wall, who in there right mind uses glue on brickwork. I hope Virgin will rectify this. Water can actually seep in to the brickwork and possibly run into my pr...
Email woes again
So, after being a customer since the very early days, email is not working using mail on my two work iMacs. Worked fine until Friday, I have four email addresses. Have the SMTP settings been changed? Have gone through mine and they all match up corre...
