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Activity in Broadband

Wi-Fi Pods (White) not connecting to Hub 3

We’ve recently received a new Hub 3 but it won’t connect with our Wi-Fi Pods (White).I’ve tried everything mentioned on relevant discussion threads here including calling Virgin Media tech support (the automated system runs a WiFi test but does not p...

TobyF by Joining in
  • 195 Views
  • 5 replies
  • 0 kudos

Transfer legacy unassigned Blueyonder mailbox to new VM account.

Hi, Please can a member of the admin team contact me directly to arrange moving an unassigned legacy Blueyonder mailbox to a new VM account. I am concerned it may be removed soon, as webmail access has recently been lost to this mailbox. Thank you

foxtrot2 by Just joined
  • 50 Views
  • 1 replies
  • 0 kudos

Wifi not working with new hub

I git a new hub on Tuesday, the wifi is on, tv working fine.  Nothing else will connect.  All of our phones the WiFi is showing but the disconnects and goes back to 4G. None of the pods are working and I.cant get into the app because the wifi is so b...

Resolved! VM Connect App and Router access

Good afternoonA couple of weeks ago I had to have my electricity meter replaced which meant the power was off for a while. Since then I have been unable to use the VM Connect app as it keeps saying it can't find the hub. I also can't log into the hub...

swm by Tuning in
  • 1102 Views
  • 28 replies
  • 0 kudos

New hub 5, upload 100Mb, download 40Mb

Today I installed a hub 5.  Getting 100Mb on the upload,  40Mb ish on the download.  Cable connection.  Going online to do their fault find just re-sets  the box and means I have to wait twenty minutes again and again.  Is there a way to speak to som...

Kawadadi by On our wavelength
  • 248 Views
  • 13 replies
  • 0 kudos

Missing emails (again) - blueyonder.co.uk address

I only post here when there are issues with the VM mail services - and there have been no issues for the past couple of years! I have noticed the number of email I receive has decreased.  It was a daily digest email from Finextra that first brought t...

3_g by On our wavelength
  • 576 Views
  • 16 replies
  • 0 kudos

Secondary email account

Hello Can anyone help me get into my secondary account. 3 days ago suddenly stopped working, no problem with the others. I have been going around in circles trying to get it going, I am 79 not very knowledgeable of computers but use it for ordering m...