QuickStart, set up and connections
Installing and configuring your kit
3539 PostsActivity in Broadband
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Lag and poor connection for past few weeks
After a whole load of problems last summer that took months to sort, problems are now back.1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the...
message says: yourmail or password was incorrect.Please try again. Nothing works on any addresses
Last year I changed from Virgin to Vodafone, but was advised that the current email addresses would still work. This was fine until last Friday when I got a message, "Your email or password was incorrect.Please try again or go back to change your ema...
Hub 5x no DMZ and modem mode
Hi all,Ive been reading up here an see that the modem mode is not available yet but I see al lot of people going the double NAT route using DMZ.i decided to try that but noticed I don’t have DMZ option on mine. So I configured it anyway and it seemed...
No availability
So I wanna join virgin because I’m sick and tired of these Openreach lines and internet is awful beyond belief and no matter what I do if I change company all the same due to open reach cables and all internet is bad now I go to try join online even ...
Hub 3.0 stops responding with errors.
I've the hub 3.0 in modem mode because I have my wifi using my own router which out performs that with the hub 3.0. Everything has been fine until the last few weeks, for no reason my internet goes off & I'm no longer able to access the hub to check....
New Installation no Longer Available
Virgin media has been rolled to our area and was available to sign up to one of their packages. We tried to order twice and both times the engineer appointment was cancelled without notice. When we tried to contact Virgin media we were told that ther...
Unsecured external cable connection
External cables are not protected and are not in a virgin box. Due to this, they were accidentally cut whilst gardening. Shouldn’t they have done a protected cable installation to a virgin box? I noticed my neighbours have bt and g-network boxes.
Download speed slower then normal - GL52 area
Hi, Recently noticed download speeds slower then normal - no problems showing in my area: Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 12030000005.840256 qam92139000000638256 qam131470000005.840256 qam2...
router red light permanently on
hello, ive had a red light on my router for three days, ive tried online reset also pin reset on off rfor 30 mins a few times and its still red, from what ive read in the forum is that it needs replaced ?
