Broadband

Virgin upgrade works has messed up power levels

Hi had some work on my local network done today as it says it was doing upgrade work to improve the services, But after being down for half the day when the hub came back online I saw the power levels are way out if sync now. The downstream before wa...

When will it be live

Virgin media have installed cable down our road for over 4 months now, we have the little black virgin stamped boxes on the ground outside but we still cannot see any packages on the Web, says not in your area yet? We are getting close to the end of ...

Supposed closed account

So like a few others on here, I had a virgin media account that was closed a few years ago... however now I'm getting messages to my mobile telling me that email address is being used to recover passwords for Facebook, instagram, humble bumble, tinde...

red light on router

hello, ive had a red light on my router for three days, ive tried online reset also pin reset on off rfor 30 mins a few times and its still red, from what ive read in the forum is that it needs replaced ?

Trouble setting a new password

Hi there, I'm trying to review an email sent to me about recontracting my Virgin Media Cable. However, I'm unable to follow up on it as I've forgotten my password and I'm not able to reset my password using your system. Every single password I type, ...

Intermittent internet for months now, impossible to get a hold of someone to help

For months now, even on ethernet, packet loss and latency skyrockets to unusable levels, its become more and more frequent. It has happened almost every day for the past week.I've tried to go through VM contact many times, only to receive a generic m...

Resolved! Blink Sync 2 Module not connecting

Hi everyone,Newby here.I've just had a new cable installation with M125 and Hub3 router and I've been steadily getting all of my devices and Smart/IoTs connected (about 25 in total). The only one remaining is the Blink Sync 2 module for my security c...

Resolved! Denied Symmetrical Speed

Hi there, Hoping for some assistance from Virgin or other posters.I tried today to have the £6 symmetrical speed option added to my 1 Gig broadband, was told there was no such thing. Please can someone advise how I can get this done? Thank you so m...

Anywhere you can check if/when Gig2 will be available in your area?

Hello, as the title suggests - is there anywhere you can check if/when Gig2 will be available in your area?

Lost access to websites based in China !!!

I also started having this issue some time last week. Websites based in mainland China stopped working for me, it was working fine before.I've called the technical support but couldn't fix it ！！！

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