QuickStart, set up and connections
Installing and configuring your kit
3586 PostsActivity in Broadband
Connect app can't do modem test
Connect app can't do modem test??
change email password
Can someone tell me how I can go about either recovering my email or changing my password for my main email address please?Thanks.
Hub 5 constantly drops out in modem mode
We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing. However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...
Email not working since 15/04/24
Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...
Wifi pods not connecting after new hi
I just moved house and had a new hub 5 installed. My white wifi pods will not connect. I have tried connecting by cable and deleting / reinstalling but nothing works. Please help
Red light on hub
Hi, now have a red light on my hub.Read previous posts regarding this and it seems there is a issue with the hub and needs changing. Its quite a few years old now.
Unstable broadband connection
I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...
Switching / changing primary account holder
We've moved your post to another part of the community.
Wifi Pod constantly blinking blue
I’ve begun having issues with my broadband on the lower floor, upon plugging in my Wi-Fi pod is just continuously flashing blue. I have reset the hub, switched off the pod, moving the pod to same room as my hub.Regardless, it still starts with green ...
Resolved! Can receive but not send emails
We have used ntlworld.com email addresses for many years- generally without any real problems.However a couple of days ago we discovered that we could receive, but not send, emails.Anything we want to send just goes to the Outbox on the sending devic...
