QuickStart, set up and connections
Installing and configuring your kit
3539 PostsActivity in Broadband
No availability
So I wanna join virgin because I’m sick and tired of these Openreach lines and internet is awful beyond belief and no matter what I do if I change company all the same due to open reach cables and all internet is bad now I go to try join online even ...
Hub 3.0 stops responding with errors.
I've the hub 3.0 in modem mode because I have my wifi using my own router which out performs that with the hub 3.0. Everything has been fine until the last few weeks, for no reason my internet goes off & I'm no longer able to access the hub to check....
New Installation no Longer Available
Virgin media has been rolled to our area and was available to sign up to one of their packages. We tried to order twice and both times the engineer appointment was cancelled without notice. When we tried to contact Virgin media we were told that ther...
Unsecured external cable connection
External cables are not protected and are not in a virgin box. Due to this, they were accidentally cut whilst gardening. Shouldn’t they have done a protected cable installation to a virgin box? I noticed my neighbours have bt and g-network boxes.
Download speed slower then normal - GL52 area
Hi, Recently noticed download speeds slower then normal - no problems showing in my area: Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 12030000005.840256 qam92139000000638256 qam131470000005.840256 qam2...
router red light permanently on
hello, ive had a red light on my router for three days, ive tried online reset also pin reset on off rfor 30 mins a few times and its still red, from what ive read in the forum is that it needs replaced ?
Denied Symmetrical Speed
Hi there, Hoping for some assistance from Virgin or other posters.I tried today to have the £6 symmetrical speed option added to my 1 Gig broadband, was told there was no such thing. Please can someone advise how I can get this done? Thank you so m...
Resolved! Broadband cable has connector fitted outside
I only noticed yesterday that my broadband cable in front of my house has been cut into and a connector fitted.The last time I looked at the cable it when straight into the house without any connector on it.I did have some building work done in the h...
![IMG_2024-04-10-12-49-50-033[1].jpg](/t5/image/serverpage/image-id/248878i5EA51BF6066920C8/image-size/medium?v=v2&px=400)
Blueyonder not sending e-mails
Can anyone suggest why Blueyonder is not sending some of my e-mails, even when I am replying to ones sent to me. They are being routed to my drafts folder. There is no problem when I use my i-pad
Email dead from this morning
I cannot send or receive emails from my 2 addresses @ntlworld.com.I'm using Windows Live Mail 2012 with Windows 7 (I know it's old but has never been any trouble).Webmail is working fine.Here is the error message:Unable to send or receive messages f...
