QuickStart, set up and connections
Installing and configuring your kit
3594 PostsActivity in Broadband
Re: Missing external cable cover
Hello. I'm replying as I have the same problem. Is anyone able to assist?
Continually Dropping Connection
Hi folks, We've been with virgin now for 3 weeks and so far it hasn't be a wonderful experience.both myself and my wife work from home so rely on a good speedy connection, so when virgin announced full fiber was in our area we jumped on it. We expect...
Lost access to emails, showing error (Code: DEF01)
Hi,I have lost access to my email account that I have had for 20+ years.I was looking to improve the security by changing my password however when I tried to do so it was insisting I change my sign in email address.After setting the new sign in email...
Port Forwarding to WD My Cloud Home
Hi ThereI'm trying to configure my new WD External Hard drive but it is automatically in relay mode which is restricting its use.WD have advised me the router needs to enable Port Forwarding but I do not know how to do this - I have a Hub 5 - can I g...
Damaged BrownBox, remedial work needed
Hello, I would like some assistance please, I am currently in a rented first floor property which is supplied with Virgin Media fibre broadband & the bill is paid by my landlord - some little scallywag has pulled the cable away from the wall & damage...
Email not working since 15/04/24
Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...
Wrong email
We've moved your post to another part of the community.
External brown box damaged,would like it replaced
Damaged some time ago by a virgin engineer,needs replacing
Hub5
I’ve just upgraded to the1 gig internet and still haven’t got my hub 5 is there a reason why, because it states that it comes with the upgrade
Hub 3 with pods only accepts connections to 2.4 GHz
I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...
