QuickStart, set up and connections
Installing and configuring your kit
3586 PostsActivity in Broadband
Account and Email
I am unable to change passwords for my Virgin Media Account and my Virgin Media Email. I have tried everything suggested on the forum but to no avail. Anybody out there got any other suggestions.
Hub 5 no WiFi
Hi,app prompted me to reset to hub which I have done but the WiFi is no longer visible. Have also done full power down and back on and attempted pinhole reset. No joy. Solid white light on hub bottom right, no other lights visibleCan anyone help?
Resolved! wifi connected, but no internet
Hi,Having an issue with some wireless devices saying they are connected but have no internet access whilst having a mostly full signal. for instance, my phone and pc will both be on wifi in the same room, but my pc will say no internet access whilst ...
unable to send emails from emClient for ntlworld.com email account
Hi My emClient email package won't send emails, but will receive. My email address is an ntlworld.com one. I can login to the Virgin web email and send/receive ok. I've tried changing the SMTP settings to some recommended online, but no changeThe err...
QuickStart kit don’t have customer number unable to track nothing from yodel
I can’t track my QuickStart kit as new customer don’t have account number and no messages from Yodel how do I know when being delivered please?
Contract Number & Engineer Visit Confirmation
Hello, I have signed up for a contract with Virgin Media for broadband in my new rental home two weeks ago. I have received the reference email for when I signed up and the pre contract documents, however I've had no further contact for an engineer v...
How to cancel order
Hello, how in this world I can cancel my order [REMOVED] Please don't ask me to phone all your numbers with waiting times of 30mins + and advisors asking me for account details and my last bill amount as its a new installation but they don't care! I ...
Treadmill causing interference.
Hoping for some help. We work from home and have connected the upstairs office to the router (Hub 5) via a Virgin Media supplied booster. I can't run a ethernet across the house the booster has been a good solution. All been fine till I got a treadmi...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Resolved! VM connect not connecting hub 4
I am a Volt customer and saw I can get some free Wifi pods as a benefit but am required to run a test on my hub 4 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app wont find the Hub, I've tri...
