QuickStart, set up and connections
Installing and configuring your kit
3584 PostsActivity in Broadband
Resolved! NTL Email account comprimised / hacked
Last year I received a scam extortion email from my own Ntlworld account demanding bitcoin. The scammers included my virginmedia email account password. So they had obviously got it from a security breach somewhere. I immediately changed my passwords...
Cant access pop3.virginmedia.com
My Outlook was working on 10th April. Just come back from a trip and now receiving the error:Log onto incoming mail server (POP3): Your server does not support the connection encryption type you have specified. Try changing the encryption method. Con...
Relocation of Virgin Media Hub to another room
Hi,I'm struggling to get through via telephone. Can you please arrange for a technician visit to relocate my virgin media modem to a different room please? I aware of a £25 cost to do this.ThanksMichael
Damaged Brickwork
Good AfternoonNoticed this today, this Is the result of the technician drilling through the wall, who in there right mind uses glue on brickwork. I hope Virgin will rectify this. Water can actually seep in to the brickwork and possibly run into my pr...
Email woes again
So, after being a customer since the very early days, email is not working using mail on my two work iMacs. Worked fine until Friday, I have four email addresses. Have the SMTP settings been changed? Have gone through mine and they all match up corre...
Hub 3
Hi. I have the hub 3. The problem is if I turn the router off or if there's a power cut it takes up to 6 hours for any device to connect back too it. WiFi or ethernet. The router reboots ok it's just that nothing connects for hours I've rang virgin m...
Mac Mail Help please
I recently gave notice to quit VM and for some reason they turned off my @blueyonder.co.uk address at once instead of 30 days notice. I called and it was switched back on again but in the last 10 days I have had to reset my password at least 17 times...
Missing wall socket
I couldn't find the wall socket in the flat. There is only the attached socket can i use it? And when I check in the website. It said that the virgin media is available. Note that there is no furniture in the flat so It not hidden behind them.
Resolved! Moving router
Hi, My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please?
quickstart
i recently ordered a quickstart kit but have heard nothing of yodels delivery and have no account set up to track, i need help please asap as ive already wasted many days without it and cant move into new home until set up thank you
