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Speed

We like it fast

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Get support for online gaming setup and connection issues

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Email

For all Virgin Media Mail questions.

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Activity in Broadband

Blocked email - cannot reset password

Hello Is there anybody from Virgin that could help me to unblock my email account. I've tried to reset my password as instructed but am not having any luck at all.  Regards  Malcolm      [MOD EDIT: Subject title changed for clarity]

Unable to access email getting DEF01 error

Hi, I was locked out my email account and got access yesterday, 2o/03/24 by creating a 3rd party email account. I then got access to my email. Unfortunately I was then locked out later in the day. I have tried to rest my password and then tried to re...

Logie67 by Joining in
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  • 8 replies
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Cannot find address in postcode

Hi, I have converted my house into two flats. Both addresses are registered with Royal Mail - flat 1 and flat 2. I want to install broadband into the upstairs flat (flat 2) but I can't see it in the dropdown menu. Please can you assist me with this?

Effie4 by Just joined
  • 9 Views
  • 0 replies
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Secondary email account

Hello Can anyone help me get into my secondary account. 3 days ago suddenly stopped working, no problem with the others. I have been going around in circles trying to get it going, I am 79 not very knowledgeable of computers but use it for ordering m...

Ntlworld email disappeared

Ntlworld email has just disappearedall my sign ins are connected to this email so can’t log the issue , pay an outstanding balance on my O2 account or find any numbers or people to call.Does anyone know how to get email reconnected or where to go to....

Quiz1966 by Joining in
  • 16 Views
  • 0 replies
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Wifi Pods - how to order

Hello, I was wondering if you could help me please. I did the speed test and it shows that some areas of my house the speed is minimal. I spoke over the phone with VM and I was told that I could apply for the WiFi pods, but I have been pushed from th...

Move router location using TV outlet

Previous owners of the house installed VM TV sockets in a location where I would love to have the router.So instead of plugging the router into where VM first enters the house can I use another location that has VM coax installed.Basically I don't kn...

Bisssh by Just joined
  • 16 Views
  • 0 replies
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Resolved! SIGN IN

Please can someone help?I have always used my ntl world.com email to sign into virgin email and account,Yesterday i was asked to sign in with a different email address which i had to create along with a new passwordso now instead of ntlworld.com it i...