Broadband

Loss of all historic emails in my "sent" folder

First had this problem in June 2023.Which took 3 weeks to restore"sent" folder. At present, Wed 24th April 2024, my historic emails in my "sent folder" have disappeared. Have spent a long time on to Virgin Media without any result. Would be grateful ...

No incoming or outgoing mail since 15/04/24

Like many others on here with similar problems using Windows Live Mail on pcYour server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.Subject 'test'Serve...

unable to send emails from emClient for ntlworld.com email account

Hi My emClient email package won't send emails, but will receive. My email address is an ntlworld.com one. I can login to the Virgin web email and send/receive ok. I've tried changing the SMTP settings to some recommended online, but no changeThe err...

Cabling works

I want to raise concerns about cabling works in my street but it seems impossible to find a number or email address to contact. I am not a Virgin Media customer. I tried the customer service number but the person was unable to help. Can anyone help?

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...

Getting a lot of pre rs errors 100s hub5

Hi all hope you are all well. So I have 1gig and hub5. I am getting 100s of pre rs errors on my 3.0 down stream channels it's only been up for less than 2 days since last reboot.From 300 to 1300 across all channels.But no post rs errors. Can you tell...

power levels are not perfect

the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.

Continually Dropping Connection

Hi folks, We've been with virgin now for 3 weeks and so far it hasn't be a wonderful experience.both myself and my wife work from home so rely on a good speedy connection, so when virgin announced full fiber was in our area, we jumped on it. We expec...

E-mail, not received

I sent an e-mail last December and did not receive a response. I forwarded the e-mail as reminder recently and the response informed me the original had not been received. Is there any way of checking that the original e-mail was not received?

On-going Complaint - IP different location

Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location. After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...

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