Xbox won't connect to Xbox live even though it worked on a previous account

[sambryan1]

Hello

Recently I had my my friends Virgin broadband account cancelled as he wasn't living here anymore and got my own account set up. The technician came by today and installed the router and set me up no problem. Before he arrived we were on my friends virgin account playing on xbox live no problems at all, but as soon as the new account was set up I am now unable to connect to Xbox live.

The xbox is currently connected via Ethernet to the Virgin router and it says that it can find the internet, just not the Xbox live side of things. I ran a 'test connection' and it said that " Your console is connected to the internet but can't contact xbox live, your router or ISP may be blocking access to Xbox LIVE ... etc"

It mentioned ports which we tried to no luck.

Somewhere mentioned UPnP which we tried as on and off, but to no luck.

So yeh, I kinda need some help on this one.

Sorry if this is the wrong forum or anything.. kinda new.

Thanks!

Sam

[leechaddy74]

well seems funny that coz iv only lived ere 2 months and the people who lived here had a virgin account it ran great for 2 years fast internet now that iv got my account everything is going slow slower and slower

[Jamie_B]

Was just about to write the very post.
I have exactly the same problem. Started this morning whilst i was playing.
Some people have said xbox is down but my 5 or so friends still online proves otherwise.

EDIT: Mine is actually back on now and i havent done anything so just keep trying until more help is available i guess

[James_G]

Hi sambryan1,

During the time you posted there was an issue with the XBOX live service.

Xbox live are reporting this issue is now resolved.

Could you please let us know if your issue is now resolved?