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Cheef
Posts: 11
Registered: ‎01-05-2011

Xbox live DNS problems

Hello.

 

Ive had to post this here as a last resort. Ive tried everything. About 1 month ago my xbox out of the blue decided that it didnt want to connect to XBL. Whenever I do a config test I get the message 'your dns server can't resolve the names of the xbox live servers or xbox.com'.

 

Ive tried every step detailed here -
http://support.microsoft.com/kb/978847

 

Ive tried both wireless and direct ethernet connection to the hub and still get exactly the same message.

Ive input the DNS manually via ipconfig etc and still nothing.

 

I rang Virgins fault line & was told 'the DNS is good' ie someone who struggles with English & was reading from a script was telling me that there was not a problem at Virgins end, but instead the issue was with microsoft. I somehow doubt this.

 

I have heard that a lot of people have been having issues with their hubs (Netgear VMDG280 Just for example - http://tinyurl.com/6akanrq) - im willing to bet a substantial amount of fun tokens that this is the problem. Can someone from the Virgin team please offer some assistance - at the moment im paying for a service which doesnt deliver.

 

Thanks in advance.

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Trust Me, I’m a Doctor
Neil_D
Posts: 2,788
Registered: ‎12-04-2011

Re: Xbox live DNS problems

Hi Cheef,

 

Would it be possible for you to post the DNS server details that your XBox is picking up from the Hub? This will allow us to diagnose your issue correctly.

Kind Regards,

Neil D
Help & Support Forum Team



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One to Watch
Cheef
Posts: 11
Registered: ‎01-05-2011

Re: Xbox live DNS problems

Cheers Neil,

 

Its getting these both wirelessly & via ethernet;

 

194.168.4.100

194.168.8.100

 

Hope thats what you meant, let me know if not..

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One to Watch
Cheef
Posts: 11
Registered: ‎01-05-2011

Re: Xbox live DNS problems

Any news here?

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One to Watch
Cheef
Posts: 11
Registered: ‎01-05-2011

Re: Xbox live DNS problems

aaaannd bump again, Virgin people??

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One to Watch
WillyRapier
Posts: 6
Registered: ‎08-05-2011

Re: Xbox live DNS problems

Also gonna try and bump this issue, as i have exactly the same problem, with precisely the same DNS settings being returned. I dont get what the issue can be, when with the previous modem/router that i had all i had to do was plug them in and everything worked fine. SuperHub? methinks not...

 

Cheef, you are not alone...not that that will make things any better...

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Jedi Master
griffin
Posts: 4,353
Registered: ‎17-10-2010

Re: Xbox live DNS problems

Just a heads up VM answer post from the oldest post first and work up, so by bumping your posts you are putting yourself at the back of the queue again.

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Trust Me, I’m a Doctor
Neil_D
Posts: 2,788
Registered: ‎12-04-2011

Re: Xbox live DNS problems

Hi Cheef,

 

Sorry we have not responded sooner, the reason for this is the order in which we reply to posts is based on the date/time of the last post within the thread. Each subsequent post within this thread essentially put the thread to the back of the queue. Therefore 'bumping' posts generally has the opposite affect.

 

The DNS servers your connection is picking up are the correct servers for our network. I cannot see any issues with these servers. I am not familiar with XBox as we do not offer support for the console but are you able to manually set DNS settings? If so then could you try the OpenDNS servers or Google DNS servers to determine if DNS is really the issue.

 

Also have you tried switching off the Firewall settings in the Hub services page?

Kind Regards,

Neil D
Help & Support Forum Team



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One to Watch
Cheef
Posts: 11
Registered: ‎01-05-2011

Re: Xbox live DNS problems

Hi Neil,

 

Ive tried both those alternate DNS servers & neither work. Im not too happy with the idea of turning

off my firewall just to play xbox either tbh.

 

There seem to be a lot of people having a similar problem, could this simply not be an issue with the hub?

I spoke to someone 'techy' at PC world last week whilst buying a media streamer & he said that he also had

the same issue with xbox. He said that he called Virgins help line & that they admitted there was a problem

with this & that they sent him a modem to try out with a separate router & this fixed the issue.

 

I take it sending me a separate modem to try would be out of the question?

 

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Trust Me, I’m a Doctor
Chris_K
Posts: 3,335
Registered: ‎16-06-2010

Re: Xbox live DNS problems

[ Edited ]

Hi Cheef

 

It would depend on what package you are on whether you can get a modem or not. As for your DNS issues I can see nothing from our point of view that would cause this. Does it work with the firewall features switched off?

 

Regards,

Chris Kean

Help & Support Forum Team


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