World of Warcraft high latency issues with virgin media users

[Seanc1000]

I've spoken to technical support this morning. At first the helpdesk agent was unaware of the problem, I referred them to this thread on the forums and all they could suggest was to upgrade to the 50mb service. I'm relunctant to do this after reading about similar problems from 50mb customers. I'm going to give it a couple more days and then if there's no resolution i'll remove the broadband from my package. I see there's some ADSL 2 suppliers that are offering low ping/latency broadband. It will cost more but for reliability of service it's worth it.

[Lambros]

My latency issues started Monday evening with an incredible 1300ms latency. gave my equipment a restart and it dropped to 250ms on average, however, I get those massive lag spikes. Postcode is W1T

[Foxx]

If you want to get through to someone in the UK who can help, press Option 2, and say that you want to leave Virgin. These guys helped me straight away, the foreign call centres are atrocious.

FYI though - it's not VMs fault, it's Telia, and Blizzard. O2 and Talktalk customers are experiencing exactly the same problems now.

Foxx

[Adaryn]

Also experiencing this problem. From what I've been reading it will not fix the problem, there are posts from 50mb customers in the now almost 50 page thread on the WoW forums. http://forums.wow-europe.com/thread.html?topicId=15110943094&sid=1 At this point I just want to know where the problem lies and what's being done to resolve it. There has been no official announcement from any of the parties involved and blame seems to be passed back and forth. I do not care who is to blame, all I want is to be fixed. If it wasn't for the VM tech guy I've been speaking to (the only person I've spoken to that seems to have a clue what's going on) I'd have already cancelled and taken my chances with another supplier.

I have so far been told it's my modem (I know you've restarted it 40 times, but I have a good feeling about try 41!) and been told the only way to fix it is to pay for an engineer call out. I've been told that this amount of lag in an evening is normal because I'm only on the 20mb package, despite it being fine up until last week and if I want to be able to play I have to upgrade (bearing in mind the woman I spoke to was insisting gaming online was the same as using bittorrent :/). I've been told it's entirely Blizzard's fault by VM and that it's entirely VM's fault by Blizzard. I get that VM are likely working on the problem despite the lack of information from them, but a forum post (outside of the one on the ADSL forum) would likely help the situation.

[Dazrael21]

It is VM. The lag starts early evening, and then suddenly at midnight -BAM - it's gone. Traffic management.

[darrensandford]

Just found this post, made on the 28th. http://community.virginmedia.com/t5/Broadband-down-your-phone-line/World-of-Warcraft-Latency-Issues/... So it looks they do know what's going on, but it's going to be weeks before it's fixed? Ouch!

[LaineY]

It appears that Blizzard have released an update for WOW which changes the way that the game handles packets hence making the traffic management on the VM Network pick it up as P2P.

This is currently being investigated.

I think looking at it.. the outcome is either going to be :

A new update from Blizzard

or

An exception added to the Traffic Management Policy

Hope this helps.

It has still not been confirmed ... if it is Telia or not.

[Lorraine1000]

Its not only wow its alot of online games are un playable vm done something as far as ncsoft say vm made some updates to the p2p network side of things and they made a mistake that also added the packets from online games.

[Seanc1000]

That's all we're asking for is a resolution. There's no doubting it's a traffic management issue but the amount time it's taking for a fix is unacceptable. Tomorrow it will be one working week since the fault was first recognised by VM (stickied post on ADSL forum) If the problem is not fixed by Friday we will have the fault rolling over to next week. I can understand VM were not informed of these changes by Blizzard and were therefore unprepared, but really why will it take "a few weeks" to resolve.

[Everon]

What i find interesting is the comment on:

http://community.virginmedia.com/t5/Broadband-down-your-phone-line/World-of-Warcraft-Latency-Issues/...

"We are working to try and rectify this as soon as we can with our traffic management supplier however it will take us a few weeks to upgrade the traffic manage solution so that is can recognise the new traffic class and correctly classify it as gaming"

I was under the impression that Virgin ran there own traffic shapping and control systems, clearly this is not the case. So who does?

33 pages and still no official reply. Absolutely pathetic support from Virgin. I really think it is time someone took this to bbc watchdog.