on 03-11-2010 10:40
on 03-11-2010 10:41
My latency issues started Monday evening with an incredible 1300ms latency. gave my equipment a restart and it dropped to 250ms on average, however, I get those massive lag spikes. Postcode is W1T
on 03-11-2010 10:54
If you want to get through to someone in the UK who can help, press Option 2, and say that you want to leave Virgin. These guys helped me straight away, the foreign call centres are atrocious.
FYI though - it's not VMs fault, it's Telia, and Blizzard. O2 and Talktalk customers are experiencing exactly the same problems now.
03-11-2010 10:58 - edited 03-11-2010 11:02
Also experiencing this problem. From what I've been reading it will not fix the problem, there are posts from 50mb customers in the now almost 50 page thread on the WoW forums. http://forums.wow-europe.com/thread.html?topicId=1
I have so far been told it's my modem (I know you've restarted it 40 times, but I have a good feeling about try 41!) and been told the only way to fix it is to pay for an engineer call out. I've been told that this amount of lag in an evening is normal because I'm only on the 20mb package, despite it being fine up until last week and if I want to be able to play I have to upgrade (bearing in mind the woman I spoke to was insisting gaming online was the same as using bittorrent :/). I've been told it's entirely Blizzard's fault by VM and that it's entirely VM's fault by Blizzard. I get that VM are likely working on the problem despite the lack of information from them, but a forum post (outside of the one on the ADSL forum) would likely help the situation.
on 03-11-2010 10:59
on 03-11-2010 11:27
03-11-2010 11:30 - edited 03-11-2010 11:31
It appears that Blizzard have released an update for WOW which changes the way that the game handles packets hence making the traffic management on the VM Network pick it up as P2P.
This is currently being investigated.
I think looking at it.. the outcome is either going to be :
A new update from Blizzard
An exception added to the Traffic Management Policy
Hope this helps.
It has still not been confirmed ... if it is Telia or not.
03-11-2010 11:38 - edited 03-11-2010 11:38
Its not only wow its alot of online games are un playable vm done something as far as ncsoft say vm made some updates to the p2p network side of things and they made a mistake that also added the packets from online games.
on 03-11-2010 11:39
on 03-11-2010 11:54
What i find interesting is the comment on:
"We are working to try and rectify this as soon as we can with our traffic management supplier however it will take us a few weeks to upgrade the traffic manage solution so that is can recognise the new traffic class and correctly classify it as gaming"
I was under the impression that Virgin ran there own traffic shapping and control systems, clearly this is not the case. So who does?
33 pages and still no official reply. Absolutely pathetic support from Virgin. I really think it is time someone took this to bbc watchdog.