Very slow speeds during peak hours - 30mb connection

[Execro]

Have just joined VM in a heavily populated student area. The speeds during the evenings have become unbearable, often dropping below 1 Mb and making it impossible to play games online or stream videos. I was wondering if there was something that could be done on your end in order to improve the quality of service I'm recieving.

Thanks

[Execro]

Forgot to mention that I'm living in Newcastle, NE2 area. It seems a few others in the area are experiencing the same issue, how long do you think it would take for the network issues to be adressed?

[Execro]

Just a quick bump incase this thread has been missed!

[Execro]

Just so that you can get an idea of how slow the speeds are and how unstable the connection is:

[apcyberax]

vm reply from oldest post (bottom) and can take 3-5 days to get to posts. the more replys/bumps a message has the longer it takes to drop down to where vm work

[Execro]

Thanks for the reply, although that seems like a rather rediculous way to work through forum messages considering I could just go ahead and bump all other topics above my own.

Here's a pingtest result for when support gets round to this thread:

[apcyberax]

but if you did that you'd most likey end up banned before vm got to your message and then you would have to deal with the call centers... not a smart move

[apcyberax]

can you also post your modem stats and a pathping bbc.co.uk

(Taken From Mark_Wilkin Post)
Inside the modem are various web pages that contain useful information about your connection. When reporting a connection fault it may be useful to include some of the information found within these pages. To view them open up your web browser and type http://192.168.100.1 into the address bar and press Enter.

The main information the Support team are interested in are the Downstream Power Level/Levels, Upstream Power Level and Downstream SNR (called RxMER on some modems). Depending on the model of modem you have this information will either be located in the ‘Signal’ page or the ‘Downstream’ and ‘Upstream’ pages.
Also please include the full event log from inside your modem.

Please note some modems will require you to log in before you can view these pages. The login details for both the username and password is root.


If using Netgear VMDG280
Visit http://192.168.0.1 enter password when prompted (This can be found on a sticker on your VMDG280)
Click on the Connection and paste the information there.

[Execro]

Thanks for all the help! Thought I'd wait until the internet did its daily slug mode speeds before doing the pathping to give an idea of what I'm experiencing.

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
  0  James [192.168.0.6] 
  1  10.102.252.1 
  2  newc-geam-1a-ge119.network.virginmedia.net [80.0.145.9] 
  3  gate-geam-1a-pc113.network.virginmedia.net [80.0.144.85] 
  4  gate-core-1a-ae0-0.network.virginmedia.net [80.0.144.81] 
  5  leed-bb-1a-as4-0.network.virginmedia.net [213.105.175.165] 
  6  nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101] 
  7  nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34] 
  8  tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2] 
  9  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237] 
 10  212.58.238.129 
 11  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131] 

Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           James [192.168.0.6] 
                               12/ 100 = 12%   |
  1  ---     100/ 100 =100%    88/ 100 = 88%  10.102.252.1 
                                0/ 100 =  0%   |
  2   88ms    12/ 100 = 12%     0/ 100 =  0%  newc-geam-1a-ge119.network.virginmedia.net [80.0.145.9] 
                                0/ 100 =  0%   |
  3   77ms    17/ 100 = 17%     5/ 100 =  5%  gate-geam-1a-pc113.network.virginmedia.net [80.0.144.85] 
                                0/ 100 =  0%   |
  4   81ms    12/ 100 = 12%     0/ 100 =  0%  gate-core-1a-ae0-0.network.virginmedia.net [80.0.144.81] 
                                1/ 100 =  1%   |
  5   92ms    17/ 100 = 17%     4/ 100 =  4%  leed-bb-1a-as4-0.network.virginmedia.net [213.105.175.165] 
                                0/ 100 =  0%   |
  6   90ms    13/ 100 = 13%     0/ 100 =  0%  nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101] 
                                0/ 100 =  0%   |
  7   89ms    16/ 100 = 16%     3/ 100 =  3%  nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34] 
                                0/ 100 =  0%   |
  8   93ms    13/ 100 = 13%     0/ 100 =  0%  tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2] 
                                3/ 100 =  3%   |
  9   85ms    16/ 100 = 16%     0/ 100 =  0%  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237] 
                                1/ 100 =  1%   |
 10   81ms    17/ 100 = 17%     0/ 100 =  0%  212.58.238.129 
                                0/ 100 =  0%   |
 11   84ms    17/ 100 = 17%     0/ 100 =  0%  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131] 

Trace complete.

As you can see the packet loss is pretty insane. 

[John_O]

Hi Execro,

I have checked your connection and local network and am unable to find an issue. Can you advise if you have tested your connection on a direct ethernet connection to the modem (after removing your Netgear router from your set up)? If you're still having problems with your connection speed can you take a look at this sticky and post the information requested so we can investigate this further for you.