Usuall Pathetic service

[Jose13_portugal]

Usual Slow Download speeds and rediculously unstable ping.Cant even file a complaint beouse that dotn work.

Really startign to **bleep** me off.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Jose>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    25 ms    16 ms    54 ms  10.19.124.1
  2    34 ms     8 ms    11 ms  brnt-core-2a-ae3-2900.network.virginmedia.net [8
0.2.147.65]
  3   170 ms    62 ms    18 ms  brnt-bb-1a-ae12-0.network.virginmedia.net [62.25
3.174.53]
  4     *       30 ms    17 ms  glfd-bb-1b-as1-0.network.virginmedia.net [212.43
.163.105]
  5    36 ms    10 ms    16 ms  glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.46]
  6    20 ms    46 ms    40 ms  tcl5-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
  7    64 ms    19 ms    15 ms  212.58.239.249
  8     *        *        *     Request timed out.
  9   116 ms   135 ms    10 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
 10    61 ms    81 ms    57 ms  132.185.255.134
 11    78 ms   131 ms     *     212.58.241.131
 12    44 ms    77 ms   118 ms  212.58.241.131

Trace complete.

[James_C]

Hi Jose13_portugal,

I have just checked your connection and network segment. Everything appears to be OK at present and there do not appear to have been any network problems recently.

We have seen Kaspersky and Avast! interfering with speeds so, if you are using either, please disable it when speed testing. Please also check that the power supply is 12Vac, 1.5A. A CAT 6 ethernet cable is also recommended.

If you are using speedtest.net to check your speeds then I suggest that you use the Paris server option as it is reputed to be more accurate/reliable than some of the other servers. You may also find that less heavily loaded sites (e.g. speedtest.magnet.ie or top10.com) give more accurate/reliable results. Speedtests should always be run from a single, ethernet connected PC, with no devices connected wirelessly.

Concurrently downloading multiple large files from multiple servers and adding the throughput will usually give a more accurate indication of actual download speeds than speed testing sites.

[Jose13_portugal]

Everyday in the evenings the internet is unusable for gamming terrible packet loss and very bad pings.