Unstable internet

[Chuckuk]

Been having the same problem for 5 months here & I can honestly say your not going to get a worth while answer here, I have tried but not even got a reply never mind a truthful answer.

[b1ngo]

"Private message me & I will be happy to link you to the best solution."

It isn't just a link to another providers website or a number for VMs cancellation department is it?

[Ray_M]

Hi rawiswaruk,

We're still waiting for an estimated fix date for fault F001719095. I have requested an update from our Planning department and will post back once a response has been received.

We're sorry for any inconvenience this may be causing.

Regards,

---

Ray Miranda
Help & Support Forum Team

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[rawiswaruk]

Just a little update, phoned virgin and they have "escalated" my issue (whatever that means) and I have got a £20 refund credited to my account

[kitty2001]

my net been playing up for a few days now ,net keeps droping and kinda need the net to work :s  i looked at the  service status website and they said there was a problem and it would be fixed today and when i check later  on 2day it said bb was running ok but i had net drop like 2 times 2day is it fix or am i gonna end up getting net drops all 2night 2 need to know coz got a hon match ... 

[kitty2001]

droped on me again mid game ¬_¬    had my tv phone bb package since 2004 but starting 2 think maybe i should start 2 look for a dif provider as the service seems to be getting worse latly... 

[rawiswaruk]

You should start a new thread up with your specific problem. A mod might get to your problem quicker

[rawiswaruk]

From the fact that my net is going really slow still. I guess you havent got a fix date yet??

[Kellador]

don't hope for it to be fixed fast i am waiting  about one year and still use connection worth 1£(waiting till end of contract to change it), ather guy is waiting about 2years :/

[rawiswaruk]

Everyone I know with virgin have put a complaint in on my street, plus we've all contacted trading standards and even watchdog etc. I guess I'll have to see how it pans outs