on 19-08-2011 09:37
In the last month I've been suffering from file downloads stopping after 2-3mb have been downloaded, regardless of source (including my own servers that I know as working OK) and connections to VM view clients dropping out. Prior to this service has been brilliant. Nothing has changed at this end, still using SB5100 modem as initially supplied. Sure its not PC clients as various OS and hardware used and all work fine if taken else where.
I've seen several discussions about power levels from 2010 with the same symptoms but the resolution didn't seem clear and I don't seem to be having the same high upstream \ downstream power level issues. (see below)
Can anyone advise of anything I can try before calling out and engineer.
|Frequency||331000000 Hz Locked|
|Signal to Noise Ratio||37 dB|
|Power Level||-4 dB |
|Frequency||22200000 Hz Ranged|
|Power Level||47 dBmV|
on 23-08-2011 15:44
I've checked the network and all is OK this side. Your downstream power of -4 dBmV is a little lower than we would like but if it was a potential cause then I would expect to see problems with all aspects of your connection and not just when downloading. Are you using a router and, if so, do the problems persist if you connect a PC direct to the modem via ethernet?
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