Terrible connection speed and packet loss (BN2 - brig16)

[ColinTaylor]

---

Ray_M wrote:

Fault reference is F001450708. There is no estimated fix time at present as our network teams will need to complete some initial investigations so they can establish the best solution for this issue. If you bump this thread in 3 - 5 days time we can check for any updates.

---

Hi,

Well it's been 3 days and there's been no improvement.  Can I have an update on F001450708 please.

I really need to know when this will be fixed. If it's not going to happen in the very near future (or the date is unknown) I need to start the process of switching to another ISP.

Regards,

Colin

PS Here is yesterday's ping graph:

[horseman]

---

ColinTaylor wrote:

---

....

I really need to know when this will be fixed. If it's not going to happen in the very near future (or the date is unknown) I need to start the process of switching to another ISP.

.....

---

Obviously you want an authoritative answer and not a guess but 2 basic (somewhat frivolously worded) solutions:

1. Rebalance/migrate between linecards.....      3/4 weeks earliest

2. Resegmentation + new linecard/upgrade....   weeks could turn into months..  

Planning give an estimate....  Depends whether Cisco CE has his snow shoes to hand...  or RF engineers don't hit an unforseen snag  (slippery CATV covers..... or ice on Pelican crossing at Seven Dials...., Lock on Datacentre access door has frozen....etc)

....and it "slips" to the right a tad...  

Level2 can only give you Planning's estimate....Networks can only update when they hit a problem...  

....Meantime try and not shoot the (Level2) messenger....

[ColinTaylor]

Thanks for the info horseman.

No I'm really not trying to shoot the messengers, Level 2 or otherwise.   Working in network support myself I understand how difficult these things can be sometimes.

I'm really just asking for an honest and realistic estimate from which to make an informed decision.  After all, I don't want to go to the hassle of cancelling my broadband and getting ADSL installed only to discover that the next day VM fix the problem.

If the response is "Yes, the uplift on the 25th Nov messed up. We're backing it out next week", then great I'll just wait.

If it's "We need to rebalance, it'll be a few weeks", then I'll probably put up with it and ask for a refund for the period from customer services.

If, however, there is no fix date or it's "sometime next year", then sorry VM but I'm not interested in keeping your service (or lack of).

I hope this doesn't sound like I'm being rude, I'm really not.  At the end of the day, I have a contract with VM for them to provide a service.  If they are unable to provide it I need to know so that I can go elsewhere.

Regards,

Colin

[ColinTaylor]

---

ColinTaylor wrote:

---

Ray_M wrote:

Fault reference is F001450708. There is no estimated fix time at present as our network teams will need to complete some initial investigations so they can establish the best solution for this issue. If you bump this thread in 3 - 5 days time we can check for any updates.

---

Hi,

Well it's been 3 days and there's been no improvement.  Can I have an update on F001450708 please.

I really need to know when this will be fixed. If it's not going to happen in the very near future (or the date is unknown) I need to start the process of switching to another ISP.

Regards,

Colin

PS Here is yesterday's ping graph:

---

PS  Could I ask that no-one adds to this until one of the mods has had a chance to reply (otherwise it will keep going to the back of the queue.  Many thanks.

[Paul_M]

Hi ColinTaylor,

This has been passed to our Network Design guys to implement a solution.  I will be able to provide you with a further update shortly.

[Kempo]

Here's hoping "shortly" isn't the usual 3-5 days.

[ColinTaylor]

---

Paul_M wrote:

This has been passed to our Network Design guys to implement a solution.  I will be able to provide you with a further update shortly.

---

Thank you Paul. I look forward to your  reply.

Colin

[Pete_R]

Hi Kempo,

I can see that your service is provided via a different upstream to others in this thread, I've raised this issue with our network teams and I'm currently awaiting a reference.

[ColinTaylor]

---

ColinTaylor wrote:

---

Paul_M wrote:

This has been passed to our Network Design guys to implement a solution.  I will be able to provide you with a further update shortly.

---

Thank you Paul. I look forward to your reply.

Colin

---

It's a week later and I'm still awaiting your reply.

[Pete_R]

Hi Colin,

This is under investigation by our planning and design teams on reference F001450708.  As no plan has been formulated, we're unable to provide an estiamted fix time until this is done.