Speed not doubled? [ Edited ]

[Saraswati]

Hi, according to this site - http://doublespeed.virginmedia.com/ - when I enter my post code in it says.

"Congratulations! The new double speed boosts are already up and running in your area."

However when I run a speed test it still gives me the same speed (30mb).

 I've also restarted my router.

[ricardo1]

type in 192.168.0.1 into your URL. Then at the top right click on router status. Post what you see in downstream and operation configuration.

[Saraswati]

http://gyazo.com/3ff62781138ea748dba6983ab366dc9f.png

http://gyazo.com/f6ae210c5d6b71fbe41c7c70275ae1e4.png

But if anyone doesn't trust them picture links then:

Spoiler

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 Frequency (Hz) 307000000 Hz 291000000 Hz 299000000 Hz 315000000 Hz 323000000 Hz N/A N/A N/A Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked N/A N/A N/A Channel ID 48 46 47 49 50 N/A N/A N/A Modulation QAM256 QAM256 QAM256 QAM256 QAM256 N/A N/A N/A Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 N/A N/A N/A Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 N/A N/A N/A Power Level (dBmV) 3.6 dBmV 4.0 dBmV 3.7 dBmV 3.7 dBmV 3.2 dBmV N/A N/A N/A RxMER (dB) 42.5 dB 43.2 dB 43.2 dB 42.5 dB 43.2 dB N/A N/A N/A

Spoiler

General Configuration Network Access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode EU DOCSIS 3.0 Config File  Primary Downstream Service Flow SFID 38308 Max Traffic Rate 33330000 bps Max Traffic Burst 3044 bytes Min Traffic Rate 0 bpsPrimary Upstream Service Flow SFID 38478 Max Traffic Rate 3333000 bps Max Traffic Burst 8160 bytes Min Traffic Rate 0 bps Max Concatenated Burst 8160 bp

Scheduling Type

BestEffort

[ricardo1]

I believe your modem is only set to 30mb download speed. "Max Traffic Rate 33330000 bps"

[Saraswati]

Is it something that I can fix?

[ricardo1]

If you should now be on 60mb it apppears you're modem is only set to 31mb. In other words you aren't upgraded to 60mb

[Saraswati]

Oh, even thought it says it's up in my area? I guess I'll wait a few days and hope Virgin does something on their side.

[ricardo1]

Well basically virgin media haven't upgraded you. If it says you're been upgraded there appears to be a mistake and you should call them. Let me know how it goes.

[ricardo1]

Just give them a quick ring. If it says on my virgin media that you've been upgraded you should call them.

[ricardo1]

My area was upgraded at the end of July but I received the upgrade about a week and a half early. If you should now be on 60mb there is possibly a fault with your upgrade.