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Ky
Fresh as a Daisy
Ky
Posts: 3
Registered: ‎29-08-2013

Socket closed error in eve every few minutes

I am currently receiving socket closed errors when trying to run the eve online.

I had this problem almost exactly a month a go and it has returned. I have reset both my modem and my router

numerous times but with little effect.

I enclose my speedtest results

http://www.thinkbroadband.com/speedtest/results.html?id=137780471543297922981

 

Please let me know what else I need to post which would help.

 

Thanks

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Forum Team
John_G
Posts: 4,870
Registered: ‎20-05-2013

Re: Socket closed error in eve every few minutes

Hi Ky,

 

I've checked your connection and everything looks fine. No drops or power level, SNR issues. Could run some traceroutes to the eve online servers?

Also have your forwarded any ports?


John
Help & Support Forum Team

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Ky
Fresh as a Daisy
Ky
Posts: 3
Registered: ‎29-08-2013

Re: Socket closed error in eve every few minutes

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

  1     9 ms    10 ms    10 ms  10.12.56.1
  2     8 ms     8 ms     7 ms  basl-core-2a-ae9-602.network.virginmedia.net [80
.1.81.82]
  3    11 ms    10 ms    12 ms  brnt-bb-1a-ae10-0.network.virginmedia.net [81.96
.0.145]
  4    15 ms    12 ms    13 ms  nrth-bb-1b-as4-0.network.virginmedia.net [212.43
.162.218]
  5    14 ms    13 ms    14 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
  6    15 ms    38 ms    14 ms  ccpgames.com [195.66.226.23]
  7    14 ms    17 ms    16 ms  srv246-f.ccp.cc [87.237.37.246]
  8    14 ms    15 ms    20 ms  srv200-g.ccp.cc [87.237.38.200]

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John_G
Posts: 4,870
Registered: ‎20-05-2013

Re: Socket closed error in eve every few minutes

Hi Ky,

 

Thanks for running the traceroute. Unfortunately it looks absolutely perfect so it doesn't get us any nearer solving the problem!

Have you forwarded any ports at all?


John
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
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Ky
Fresh as a Daisy
Ky
Posts: 3
Registered: ‎29-08-2013

Re: Socket closed error in eve every few minutes

Hi John,

 

Thanks for the prompt replies.

 

As far as I know there are no ports forwarded as reading up on what it meant I would have to change some data within my router.

 

What are the advantages or disadvantages of port forwarding. Would it help or cause problems.

 

Thanks again

 

Ky

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Forum Team
John_G
Posts: 4,870
Registered: ‎20-05-2013

Re: Socket closed error in eve every few minutes

Hi Ky,

 

Not necessarily advantageous but it would mean that the router definitely isn't blocking the games connection with the firewall. I've had a look around about this closed socket error and most seem to think this is an issue with CCP themselves. A quick google around will show what others have done to bypass the issue.

 

I personally would suggest putting your hub into modem mode which will give you a new WAN IP and should reroute the path you take to the server. 

 

Let us know if this helps at all. 


John
Help & Support Forum Team

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