on 28-04-2012 23:33
I am on the up to 10mb package and recently(for the past month or so) have been experiencing very slow internet. The speeds have been barely around 3mb at the best of times and today has been around 1mb! Youtube is virtually unusable as is the iplayer. I have tried to reset the modem and also followed the other tips from the Virgin site but to no avail. Can anybody help?
Tracing route to bbc.co.uk [22.214.171.124]
over a maximum of 30 hops:
1 * * 11 ms 10.109.64.1
2 * * 8 ms pres-geam-1b-v705.network.virginmedia.net [82.19
3 * * * Request timed out.
4 * 152 ms 59 ms manc-bb-1c-ae9-0.network.virginmedia.net [213.10
5 50 ms * 13 ms manc-bb-1a-ae11-0.network.virginmedia.net [213.1
6 36 ms 19 ms 27 ms glfd-bb-1b-ae1-0.network.virginmedia.net [213.10
7 30 ms 17 ms 25 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
8 50 ms 63 ms 19 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.
9 18 ms 27 ms 27 ms 126.96.36.199
10 * * * Request timed out.
11 31 ms 28 ms 18 ms ae1.er01.rbsov.bbc.co.uk [188.8.131.52]
12 30 ms 29 ms 38 ms 184.108.40.206
13 37 ms 27 ms 20 ms 220.127.116.11
Signal to Noise Ratio
on 02-05-2012 18:54
I have run checks on your connection, and although I can see no network faults or power level issues I can see a high number of T3 timeouts occurring on your modem - currently 108 timeouts in 4 hours.
As you are using one of our older modems, I would like to send you out a replacement modem for this issue, and have sent you a Private Message regarding this.
I can also see that you are fairly regularly tripping the traffic management limits on the system although not on 28/4/12 when your original post with the traceroute was made. If you need details of the traffic management policy, please see the article at This link
If your connection has been throttled due to Traffic Management and you are still downloading or uploading large amounts of data, then the traceroute you posted would be typical and slow speeds would also be seen.