SHOCKING SPEEDS!!!!!

[teamonster]

I'm in the same boat. My speed varies from Under 1 mpbps to 9 when it's in a good mood. I've always been happy up until the last few weeks with Virgin Net. 

I've tried calling the help desk and after 30 minutes of waiting, I get hung up on.

Here's my modem page.

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 186 55616000 Kbits/sec 306750000 Hz 1.2 dBmV 41.4 dB Hybrid Locked QAM256 185 55616000 Kbits/sec 298750000 Hz 1.5 dBmV 41.4 dB Hybrid Locked QAM256 187 55616000 Kbits/sec 314750000 Hz 1.2 dBmV 41.3 dB Hybrid Locked QAM256 188 55616000 Kbits/sec 322750000 Hz 0.7 dBmV 40.8 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 49.8 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow Downstream(0) SFID 31644 Max Traffic Rate 10240000 bps Max Traffic Burst 3044 bytes Mix Traffic Rate 0 bps

Primary Upstream Service Flow Upstream(0) SFID 31500 Max Traffic Rate 1072000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort

[g1ng3r1982]

I have rang them today to cancel. They said they will put me on 30mbs for 7 days to see if it fixes the problem for free. If it works they said there will be no change in my monthley bills if i choose to stay with them. The funny thing is my next door neighbour has the same package and all her speeds are fine, nice and steady.The 10mbs speed that is.Mine are shocking sometimes my speedtests freeze.

[g1ng3r1982]

 I am also trying to cut and paste my modem stats but my cut option is not lit up/bold any ideas on how to fix that?

[Ralph_R]

Hi teamonster,

Your modem power levels all look ok.

Your connection is showing occasional spikes in utilisation at peak times, however this may not fully explain the slow speeds you are getting, can you please let us know when you are experiencing periods of poor connectivity, traceroutes to bbc.co.uk or similar sites would also be of use.

Can you please perform these checks with a wired connection to one device.