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Benjamin_T
Posts: 3,545
Registered: ‎23-11-2011

Routing Issue - RESOLVED

[ Edited ]
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on ‎25-05-2012 17:10 - last edited on ‎01-06-2012 16:23 by

Edit 01/06/12 by Steve Brett - The issues from last weekend all now appear to be resolved - It is the understanding of the Support team that it was not a routing issue, but a misconfiguration on some of our core network links, which was corrected overnight on Saturday night. Please if you have used a proxy server or altered your mtu settings set these back to the default values - No specified proxy and mtu size of 1500 or auto. If you are still experiencing with websites after correcting these settings, then please start a new thread with details of the site(s) you cannot view and a tracert run from your machine to the site in question.

 

Many Thanks to all and aplogies for the inconvenience caused last weekend.

 

I will leave the sticky on this topic for a week before removing as as sonn as it is unstickied it will dissappear into the mists of time never to be seen again.

 

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We are currently experiencing Routing issues which may cause issues when accessing certain websites.

 

This is currently being investigated by the relevant departments.

 

In most cases this can be resolved by using the Virgin Media proxy. I have outlined the steps needed to set this up below.

 

This is a temporary solution and can be removed once the fault has been fixed.

 

 

 

The proxy goes in your browser.


The proxy to use is : webcache.virginmedia.com

The port number is : 8080

How to set up proxy in Internet Explorer:

 

  1. On the Tools menu in Internet Explorer, click Internet Options, click the Connections tab, and then click LAN Settings. Under Proxy server, click to select the Use a proxy server for your LAN check box.
  2. In the Address box, type the IP address of the proxy server which is webcache.virginmedia.com
  3. In the Port box, type 8080
  4. You can click to select the Bypass proxy server for local addresses check box if you do not want the proxy server computer to be used when you connect to a computer on the local network.
  5.  Click OK to close the LAN Settings dialog box.
  6.  Click OK again to close the Internet Options dialog box.


How to set up proxy in Firefox

You can use the proxy add on for Firefox by following the link here.

Or to enable proxy settings in Firefox:

  1. Select Tools -> Options. ( In some Firefox browsers you have to go to Edit>Preferences usually in LInux )
  2. Select Advanced.
  3. Open the Network tab.
  4. In 'Connections' area click 'Settings' button.
  5. Select Manual Proxy Configuration radio button.
  6. In the HTTP Proxy field please insert webcache.virginmedia.com
  7. In the Port field please insert 8080
  8. Click 'OK'

We are sorry for any inconvenience caused but we will endeavour to get this issue sorted as soon as possible.

Kind Regards,
Benjamin_T
Help & Support Forum Team
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