on 25-05-2012 17:10 - last edited on 01-06-2012 16:23 by Steve_Brett
Edit 01/06/12 by Steve Brett - The issues from last weekend all now appear to be resolved - It is the understanding of the Support team that it was not a routing issue, but a misconfiguration on some of our core network links, which was corrected overnight on Saturday night. Please if you have used a proxy server or altered your mtu settings set these back to the default values - No specified proxy and mtu size of 1500 or auto. If you are still experiencing with websites after correcting these settings, then please start a new thread with details of the site(s) you cannot view and a tracert run from your machine to the site in question.
Many Thanks to all and aplogies for the inconvenience caused last weekend.
I will leave the sticky on this topic for a week before removing as as sonn as it is unstickied it will dissappear into the mists of time never to be seen again.
We are currently experiencing Routing issues which may cause issues when accessing certain websites.
This is currently being investigated by the relevant departments.
In most cases this can be resolved by using the Virgin Media proxy. I have outlined the steps needed to set this up below.
This is a temporary solution and can be removed once the fault has been fixed.
The proxy goes in your browser.
The proxy to use is : webcache.virginmedia.com
The port number is : 8080
How to set up proxy in Internet Explorer:
How to set up proxy in Firefox
You can use the proxy add on for Firefox by following the link here.
Or to enable proxy settings in Firefox:
We are sorry for any inconvenience caused but we will endeavour to get this issue sorted as soon as possible.