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Crafty
alwaysproblems
Posts: 33
Registered: ‎21-03-2010

Problms in BS15

I'm getting 50% packet loss and really slow download speeds - any issues in this area?
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Crafty
alwaysproblems
Posts: 33
Registered: ‎21-03-2010

Re: Problms in BS15

*knock* *knock* Hello? Support?
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Expert Opinionator
Paul_M
Posts: 2,218
Registered: ‎18-03-2010

Re: Problms in BS15

Hi alwaysproblems,

Would you be able to post a trace result to www.bbc.co.uk.  This will enable us to troubelshoot your issue further.

Thanks

Paul
Help & Support Forum Team


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Crafty
alwaysproblems
Posts: 33
Registered: ‎21-03-2010

Re: Problems in BS15

Hi again .. your last response was too late to catch it unfortunately but it's happening again now. Symptoms include: minor packet loss, stalled browsing, high latency traceroute to www.bbc.co.uk (212.58.246.159), 30 hops max, 60 byte packets 1 10.11.220.1 (10.11.220.1) 1.510 ms 1.211 ms 1.652 ms 2 osr01chap-v15.network.virginmedia.net (195.188.230.225) 38.772 ms 41.929 ms 40.467 ms 3 osr01azte-tenge81.network.virginmedia.net (195.188.230.69) 81.440 ms * * 4 aztw-core-1a-ae0-0.network.virginmedia.net (80.1.241.9) 81.025 ms 81.623 ms * 5 winn-bb-1a-as0-0.network.virginmedia.net (213.105.175.157) 82.646 ms 60.702 ms 38.413 ms 6 glfd-bb-1b-so-100-0.network.virginmedia.net (213.105.172.130) 41.820 ms 42.131 ms 45.388 ms 7 redb-ic-1-as0-0.network.virginmedia.net (62.253.185.78) 49.251 ms 53.390 ms 53.686 ms 8 212.58.239.249 (212.58.239.249) 54.387 ms 54.694 ms 55.530 ms 9 212.58.238.133 (212.58.238.133) 54.944 ms 55.226 ms 55.775 ms 10 te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 56.395 ms 56.701 ms 56.888 ms 11 212.58.255.12 (212.58.255.12) 22.065 ms 22.383 ms 47.354 ms 12 fmt-vip02.cwwtf.bbc.co.uk (212.58.246.159) 47.901 ms 52.576 ms 56.367 ms
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Gandalf
Ray_M
Posts: 5,090
Registered: ‎18-03-2010

Re: Problems in BS15

Hello alwaysproblems.

 

We are seeing intermittent downstream utilisation spikes on your uBR and this will be monitored with a view to escalating to our network teams if the pattern continues. Please accept my apologies for the inconvenience this is causing.

 

Regards,

Ray Miranda

Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Accepted Solution? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question.

 

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Crafty
alwaysproblems
Posts: 33
Registered: ‎21-03-2010

Re: Problems in BS15

Thanks
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