Problms in BS15

[alwaysproblems]

I'm getting 50% packet loss and really slow download speeds - any issues in this area?

[alwaysproblems]

*knock* *knock* Hello? Support?

[Paul_M]

Hi alwaysproblems,

Would you be able to post a trace result to www.bbc.co.uk.  This will enable us to troubelshoot your issue further.

[alwaysproblems]

Hi again .. your last response was too late to catch it unfortunately but it's happening again now. Symptoms include: minor packet loss, stalled browsing, high latency traceroute to www.bbc.co.uk (212.58.246.159), 30 hops max, 60 byte packets 1 10.11.220.1 (10.11.220.1) 1.510 ms 1.211 ms 1.652 ms 2 osr01chap-v15.network.virginmedia.net (195.188.230.225) 38.772 ms 41.929 ms 40.467 ms 3 osr01azte-tenge81.network.virginmedia.net (195.188.230.69) 81.440 ms * * 4 aztw-core-1a-ae0-0.network.virginmedia.net (80.1.241.9) 81.025 ms 81.623 ms * 5 winn-bb-1a-as0-0.network.virginmedia.net (213.105.175.157) 82.646 ms 60.702 ms 38.413 ms 6 glfd-bb-1b-so-100-0.network.virginmedia.net (213.105.172.130) 41.820 ms 42.131 ms 45.388 ms 7 redb-ic-1-as0-0.network.virginmedia.net (62.253.185.78) 49.251 ms 53.390 ms 53.686 ms 8 212.58.239.249 (212.58.239.249) 54.387 ms 54.694 ms 55.530 ms 9 212.58.238.133 (212.58.238.133) 54.944 ms 55.226 ms 55.775 ms 10 te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 56.395 ms 56.701 ms 56.888 ms 11 212.58.255.12 (212.58.255.12) 22.065 ms 22.383 ms 47.354 ms 12 fmt-vip02.cwwtf.bbc.co.uk (212.58.246.159) 47.901 ms 52.576 ms 56.367 ms

[Ray_M]

Hello alwaysproblems.

We are seeing intermittent downstream utilisation spikes on your uBR and this will be monitored with a view to escalating to our network teams if the pattern continues. Please accept my apologies for the inconvenience this is causing.

Regards,

Ray Miranda

Help & Support Forum Team

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[alwaysproblems]

Thanks