Poor service constantly, even during non-peak times such as 1am, 7am, 12pm. Plymouth.

[klakus]

Hello,

I am constantly getting poor service. I pay for 30mb broadband and yet I barely get 15mb a day. But it's not even that, the main issue is the quality of the service. By using 'pingtest.net' since january, I have not once had a result from multiple servers saying my line quality is A classed. Today, it has ranged from D-F. Which in general terms means you can do absolutely nothing other than email. This is not useful. Here are some of the latest pingtests.

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/59275699.png[/IMG][/URL] 

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/59256397.png[/IMG][/URL] 

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/59207021.png[/IMG][/URL] 

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/56936135.png[/IMG][/URL] 

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/55756456.png[/IMG][/URL] 

Please can you advise on what to do. Also, a reduction in the monthly cost would be great until this problem is fixed.

[klakus]

I also attach screens of the virgin router connection settings. 

[Brya]

Hi, I'm a customer like you and I dont work for virgin media

The down stream powerlevels are way too high.

(ie. the 10.1dBmV and the others in the list. They should be between -3 to + 7 dBmv)

You can either wait for a response from the virgin media froum team or you can ring up virgin media (phone number: 151) and tell them that your downstream power levels are too high.

They will then check this and then they should arrange a technician to come and fix the problem.

This is the process i had to go through and now i have no more problems!

This is a link to my problem: Conneciton Slow + Disconnects

[Anudeep_B]

Hi klakus,

The UBR which handles your connection is currently suffering from very high utilisation. This has been raised to our network teams under reference F001802642. Work to resolve this issue is currently scheduled to take place on 30-MAY-2012 (although this may be subject to change).

We're very sorry for the inconvenience this has caused.