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drbraida
Posts: 1
Registered: ‎21-07-2011

Poor Internet speed since 3 weeks W8

I have a 50 mb line and since about 3 to 4 weeks the Internet speed has continued to decline significantly. Currently simple youtube films do not load smoothly. Large Internet emails require more time than previously. 

I have several times restarted the modem and access point with absolute no effect. During the day the speed is slightly better but anything after 16:00 is very poor. The performance is actually no where near the performance several weeks ago. 

The Internet status was always good but from my perspective if this is not rectified I see no reason to pay the higher 50MB rates for what? I also find it rather frustrating that the virgin media portal does not have a listing for a support call. 

 

Best regards and I hope that someone can help?

 

Dr. M. Braida

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A regular I
dmxdex2020
Posts: 67
Registered: ‎16-05-2011

Re: Poor Internet speed since 3 weeks W8

[ Edited ]

Virgin are useless, sky broadband is out next month. Richard branson can stick his cable up his ar*e

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Whiz Kid I
boothy_2012
Posts: 640
Registered: ‎18-03-2012

Re: Poor Internet speed since 3 weeks W8

dmx man calm down yo its only a commercial!
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A regular I
dmxdex2020
Posts: 67
Registered: ‎16-05-2011

Re: Poor Internet speed since 3 weeks W8

No its not acceptable thats what it is.

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Whiz Kid I
boothy_2012
Posts: 640
Registered: ‎18-03-2012

Re: Poor Internet speed since 3 weeks W8

Sky broadband is a great ISP, but if your thinking about going with sky broadband for FTTC, i would think again, sky are using BT's fibre so sky is gonna be similar to bt infinity but not as good as it may be cheaper but upload speed less, traffic management probably worse than BT and overall speed be less, as its not gonan be as good as infinity for cheaper is it? think about it, there paying bt to use the equipment.
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Whiz Kid I
boothy_2012
Posts: 640
Registered: ‎18-03-2012

Re: Poor Internet speed since 3 weeks W8

im happy with my 61mbps connection for cheaper than when i was on the 10mbps package, virgin sorted me out :smileyhappy:
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Whiz Kid I
boothy_2012
Posts: 640
Registered: ‎18-03-2012

Re: Poor Internet speed since 3 weeks W8

[ Edited ]
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Forum Team
Jason_G
Posts: 2,799
Registered: ‎23-11-2011

Re: Poor Internet speed since 3 weeks W8

Hi drbraida,

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.

Kind Regards,


Jason G.
Help & Support Forum Team

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