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Wizard
MacGenius
Posts: 166
Registered: ‎06-04-2010
Helpful Answer

Ping Spikes

Hey,

 

I've been getting a lot of ping spikes as of late on game servers and when doing Speedtests. I can be on a server with a steady ping of 40ms, then it'll spike to 700ms and then slowly steady again. It's got a lot frequent the past 2 days and is hindering my performance and playability. It's also not just isolated to me, as my friend gets ping spikes too on different servers and he's a mile away from me, something which I have witnessed myself. My modem stats seem to be fine and there's nothing abnormal in the Event Log.

 

Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
Boot Code Version : 3.1.6d
Software Version : 2.94.1015
Hardware Version : 1.19 
Downstream Lock :Locked
Downstream Channel Id :16
Downstream Frequency :323000000 Hz
Downstream Modulation :QAM256
Downstream Symbol Rate :6952 Ksym/sec
Downstream Interleave Depth :taps12Increment17
Downstream Receive Power Level :2.7 dBmV
Downstream SNR :41.5 dB
Upstream Lock :Locked
Upstream Channel ID :2
Upstream Frequency :45800000 Hz
Upstream Modulation :QPSK
Upstream Symbol Rate :5120 Ksym/sec
Upstream transmit Power Level :45.7 dBmV
Upstream Mini-Slot Size :
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Wizard
MacGenius
Posts: 166
Registered: ‎06-04-2010

Re: Ping Spikes

[ Edited ]

I can't show you my logs as I exceed the 20000 character limit.


Speedtest Result (just incase): http://www.speedtest.net/result/897027516.png

Traceroute Result:

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\Me>tracert bbc.co.uk

 

Tracing route to bbc.co.uk [212.58.224.138]

over a maximum of 30 hops:

 

  1    11 ms    10 ms    11 ms  cpc2-heck6-2-0-cust768.know.cable.virginmedia.co

m [86.3.0.1]

  2     9 ms    11 ms    11 ms  hudd-core-1a-ge-112-2179.network.virginmedia.net

 [80.7.153.49]

  3    28 ms    24 ms    11 ms  manc-bb-1a-xe-702-0.network.virginmedia.net [212

.43.162.118]

  4    15 ms    27 ms    18 ms  glfd-bb-1b-ae1-0.network.virginmedia.net [213.10

5.175.146]

  5    17 ms    19 ms    18 ms  redb-ic-1-as0-0.network.virginmedia.net [62.253.

185.78]

  6    19 ms    29 ms    20 ms  212.58.239.249

  7    21 ms    19 ms    19 ms  212.58.238.133

  8    18 ms    19 ms    43 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

 

Trace complete.

 

 

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Wizard
MacGenius
Posts: 166
Registered: ‎06-04-2010

Re: Ping Spikes

3 days and still no reply, yet you reply to others.

Anyways, last night, my ping was yoyoing again really bad. Kept jumping from 900ms to 18ms, to 88, to 300 and so on. I've also noticed when I'm capped, my upload is next to non-existant, I get 0.11MB upload, that's literally nothing. i might as well use my phone in that case, at least that gives me 1.5MB upload!

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Wizard
MacGenius
Posts: 166
Registered: ‎06-04-2010

Re: Ping Spikes

5 days later and still no reply.

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Wizard
MacGenius
Posts: 166
Registered: ‎06-04-2010

Re: Ping Spikes

Ugh, please someone help :smileysad:

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Super-Solver
Rose_R
Posts: 6,092
Registered: ‎08-06-2010

Re: Ping Spikes

Hi MacGenius,

 

Sorry we have not responded sooner, the reason for this is the order in which we reply to posts is based on the date/time of the last post within the thread. Each subsequent post within this thread essentially put the thread to the back of the queue. Therefore 'bumping' posts generally has the opposite affect.

 

Could you clarify if you are using a router? Our records show you are but your trace route is indicating you're not? Could you try and upload a file to your Personal Web Space and let me know the upload speed? Is this happening on just gaming or browsing too?  The trace route you posted looks fine and cannot see an issue there.

Regards,

Rose Rafferty

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
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Wizard
MacGenius
Posts: 166
Registered: ‎06-04-2010

Re: Ping Spikes

I see how the system works now. :smileyhappy:

 

Yeah I am using a router. I did a traceroute without my router as the guidelines said not to. I'll get another one with my router, just in case that's at fault. Do you want me to upload this file when I'm capped or uncapped? It's not as apparent on browsing, but gaming is the main problem. And I couldn't see anything either. 

 

Thanks!

 

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Super-Solver
Rose_R
Posts: 6,092
Registered: ‎08-06-2010

Re: Ping Spikes

Hi MacGenius,

 

If you could post that for us that would be brilliant.

Regards,

Rose Rafferty

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
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Wizard
MacGenius
Posts: 166
Registered: ‎06-04-2010

Re: Ping Spikes

Sure, I'll get round to doing that tomorrow and post back with results.

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