on 15-07-2012 15:02
I am very sorry to hear about your issues. I have checked your connection and network segment and all power levels are spot on. The only issue is the spikes of utilisation at certain times. For example I have just pinged your modem and got a great response and also pinged the BBC website copying the route of your connection and again its perfect, in both circumstances I was not getting a ping over 32ms and that was using a 1Kb ping packet size.
We will continue to monitor the utilisation and if it gets to a level that we can raise to our Networks Team we will do so straight away. I am sorry for any inconvenience this is causing you.
on 15-07-2012 21:56
Yet another evening of lag spikes and poor service.
on 19-07-2012 18:30
on 22-07-2012 18:12
Enough is enough; just when I thought that my complain was taken seriously........18:00 today.....this is what im having to put up with.
Fix it please!
on 24-07-2012 10:45
on 24-07-2012 14:53
on 25-07-2012 14:41