03-01-2012 19:51 - edited 03-01-2012 19:58
Is the problem still due to be fixed on this date?
There was a slight improvement over Christmas but now its back to its terrible self.
on 09-01-2012 13:04
I can confirm that the fix has now been implemented and utilisation has now decreased. Are you still seeing problems with the connection?
09-01-2012 13:32 - edited 09-01-2012 13:35
on 09-01-2012 16:58
Mate, I wouldn't bother. As mentioned, they are just fobbing everyone off with the same **bleep**py excuses and missed deadlines. When they say that they have fixed the issue, they mean that they have put in a temporary solution that won't fix the issues.
I have been paying for 50mb for 3 or so months and have not once had good service from virgin media. They have said that our issue will be fixed in a few days but I hold little hope. Will be changing to someone else as soon as this date has passed and their network is not fixed.
Oh and Virgin, by fix, I mean that I want to get full network speeds all the time. Not just when everyone is not using it. Its your own **bleep**ing fault for overstretching your network and I have no idea how you are allowed to get away with it.
on 15-01-2012 11:26
I have ran further checks and I cannot identify any network issues. All pings come back at under 50 with zero packet loss and utilisation is well within limits.How are you connected when this happens, is it wired or wireless, if its wireless you may be seeing some wireless interference from another router that may not be online during the day, changing the channel wouild usually solve this, otherwise there are no more checks we can run as everything shows as ok.
on 16-01-2012 10:25
on 22-01-2012 20:19
Thanks for letting us know that it's sorted.
on 29-04-2012 18:33
Well i received the service im paying for for three months and now i am back to all the same old problems.
I've had a whole week now of high ping, high jitter and ridiculous packet loss making my internet connection totally useless to me.
No doubt things are only going to get worse, as before.
Could somebody please tell me how long i have to wait again before i can use my connection again?
I hope this thread is proof to anyone who needs just how utterly poor and unreliable the Virgin service is.
on 04-05-2012 10:53
Sorry your again experiencing problems. On checking your connection I can see that utilisation has been on the increase and will be impacting your connection at peak times.
This isn't yet of a level we can raise for priority work to be carried out, but we'll monitor the issue, and should it develop, we'll get it raised as soon as we can.
Apologies for the inconvenience this may be causing.
04-05-2012 13:26 - edited 04-05-2012 13:28