PO7 area 4pm - midnight browsing and streaming terrible

[thearris]

probly right about stalling the fix to co-incide with speed increase. Good job we're not at the end of the 18 months period for the speed increase then lol. It's certainly frustrating, sometimes it's the broadband speed that's bad, sometimes it's ping problems sometimes both. The times not consistent either.

[GringoFrenzy]

Getting the same issue in PO7 area.  Just signed up last week, installed on Friday, and this is the first chance I've had to use the net.  Getting an average of 21% packet loss, 81ms ping (over about 10 mins of constant pinging), which makes gaming impossible.

Here's my key dilemma:  I've got 28 days to cancel my subscription, but the scheduled 'resolution' to the issue won't be implemented until after this time (at best).

Do I risk it, wait for the end of Feb and keep my fingers crossed?

Or do I ring customer services tomorrow, cancel, and go back to O2 ADSL?

[formant]

Is it possible to be put on a different network segment at Cosham, I've heard of other people have success with this at other exchanges. My connection is totally unacceptable, for instance I'm currently trying to watch a movie on BBC iPlayer and it literally buffers every 10 seconds or stops completely with an "insufficient bandwidth" error. This buffering also happens on Youtube and TVCatchup.com.

[formant]

If O2 are more stable I would suggest you go back to them. I'm now looking for another ISP but there arnt many choices like the good old days. I doubt the problem will be fixed on 29th February to be honest and pushed back another month.

[GringoFrenzy]

Seems a LOT better tonight, in fairness.  Naive to hope that they changed something to alleviate the symptoms?

[formant]

no change here.

[GringoFrenzy]

Not amazing, but not horrendous either.  Was able to get a couple games of Battelfield in without too many issues.  Definitely laggy, but packet loss has dropped to 2% today on average.  In any other circumstances this would be unacceptable, but considering how awful it's been for the last 2 evenings, this difference has seemed like night and day, which is why I'm wondering if they've done something about it?

I would argue the jitter is worse than it says there though.

[Rachael_J]

Hi formant,

I have checked fault reference F001852077 and can see that major resegmentation work needs to be carried out in order to increase the capacity of the network. This requires a great deal of planning and is currently with our design team to get this implemented. The current estimated fix date is still the 29th February 2012 (although this is subject to change).

With regards to moving to another network segment, this would only be done as part of a large migration in order to balance the load on the network, there is currently no plans for this as work is already being arranged to resolve the high utilisation on the network.

[GringoFrenzy]

Thanks Rachael, appreciate the info.

[MattyH]

" (although this is subject to change). "

read as '(this will definitely be delayed)'