on 11-06-2012 11:22
i neer said they wont let you out without a fight. But just not paying is not the way and it will not be vm that will ruin your credit rating.
The problems here are a small number of vm users. Some area have problems but its not most of them.
BT and all isp have problems as well. if vm dosn;t work in your area then other isp might. However if that many people use vm it might be as the others are worse.
I'm still advising not to just not pay and to contact vm and sort something out. they may well yet you off the money owed but if you go down your route you will only have your self to blame for any outcome. Why risk it.
I hear what you're saying mate and despite how it looks, I'm not trying to pick an argument with you I'm just fuming that after 9 years it has had to come to this and all for the sake of delivering a decent service to a long standing customer when a fault develops.
I'm not going to just ignore their requests but I'm certainly not handing over the amounts they are requesting.
In all likelyhood, I'm going to let VM do some chasing for a change.
Mate, if you had been chasing them around in one form or another and spending pretty much all your spare time trying to prove an issue to someone that's basically coming back with "la la la la we can't hear you" it does get pretty god **bleep** annoying after a few dozen times and that's pretty much what this thread has shown. I'll also have to agree to disagree with you on how many people there are with these issues. What I should have said to get my point across better is that this place is exibit A but there are even more out there who have left because of this.
Either way it's all hair splitting now as I'll be free from VM on June 10th and to be honest, I've also thought about the levels of service other providers are delivering and I'm even of the mind not to bother at all. One less company to deal with and one less bill to pay.
on 11-06-2012 11:40
apcyberax - you make a fair point about the contract stuff - but a contract is for goods and services and they must be 'of merchantable quality' for a contract to be fulfilled. This is commercial law 101.
A contract may be terminated if the contract is breached by either side. In this case (as in so many cases) Virgin have plainly NOT provided the service that they offered (and indeed advertised - tendered in legal speak) and therefore are in breach of contract.
Legally the injured party can take the offending party to court. I'm not advising anyone to do this as it takes time and effort to do so - even going through the small claims court.
Now on to your 'only a small number of customers' point. We represent the tip of an iceberg. Virgin may well be a big ship but the iceberg will win in the end -sadly for all concerned, passengers, crew, insurance.
As the majority of the issues that have been discussed here concern the VM backbone and NOT individual connections, the majority of customers on those overstretched nodes will all be suffering. When they get completely turned off they tend to search for the fourms - not when they first sign up or have problems. Many of the longer-standing customers have real regret at moving on - but they will never return as they feel they are no longer valued let alone listened to. This is customer service 101.
Your continued support for VM and the sheer volume of posts you have made (10000+) lends me to believe you are in fact rather biased in favour of VM for some reason. I will not speculate as I think the conclusion might be obvious to all.
on 11-06-2012 11:46
11-06-2012 12:13 - edited 11-06-2012 12:14
I have had good service with VM i will not deny that. I also use BT DSL at work in 3 places and infinity in aother.
I've had problems with vm CS and bt service. as well as good service on bt.
I am against people saying that vm as a whole are bad. and other isp are not.
All ISP have problems and i have seen them many times. If people like the OP say they have problems in an area. i can accept that but if they start saying all vm are the same they are wrong.
This advice is not about accepting the service the p has had. but more about not messing things up for themself and going about things the correct way. Refusing to pay without contacting vm will just been seen as a refusal to pay with VM having no reason.
I just enjoy helping people when i can and has nothing to do with vm i would help people anywhere i can.
People think i'm in faver of vm because i try and see things as they are. Not as the weighted negative people try and show them as.
I'm sorry to say that with "service" like I've just had, I also see things as they are which is why I'm leaving VM.
The days and weeks I've documented in my thread says it all and I'll let people make of it what they will.
Arguing about the whys and wherefores will get us no where. The damage has been done and I'm disconnecting. No point everyone clashing about it
VM and their "collections" agents will be dealt with swiftly and appropriately, you needn't worry about that but they will be the ones doing the leg work this time. I will be putting it all in the hands of the legal people that provide me cover for such eventualities.
Thanks to everyone for their concerns, help, advice and input.
I hope those of you that are having trouble find solutions that are agreeable soon.
on 24-07-2012 13:00