No speed doubling for Brighton ‘til next year :-( [ Edited ]

[ColinTaylor]

I thought the previous “From July” was rather unlikely.

It’s now saying “Your speed upgrade is going to take a little longer. We estimate your area will be ready between: December 2012 and May 2013”.

So that’ll probably be 2014 then.

I wonder how many people got mis-sold packages from CS. I phoned them about something in February and got the “Why not upgrade your package now and in a couple of months your speed will be doubled.”  Notice that they were saying “will be” not “might be”.

Ho hum.

[Avboothroyd]

I was going to cancel a couple of months ago, but for the fact I was promised a speed upgrade to 60mb in the summer (among other things). I signed up for another year, and now it is saying possibly may next year! Roll on end of contract, bt/sky will give me 60mb broadband tomorrow if I sign with them as its already available in the area, and the package costs are not that much different to virgins now. I imagine the wireless router will be better than the ludicrous 'superhub' as well.

[apcyberax]

No dates for the speed upgrades have been "promissed" they are all subject to change. Its a free upgrade why is everyone complaining

[Avboothroyd]

Free it may be, but virgin used this upgrade to retain my custom as I was going to leave them as I have constant problems with the broadband. It was suggested the upgrade would be this summer, now it's possibly next may, nearly a year later. I signed another 12 month contract in the basis of this upgrade happening in the summer (as I was advised it would be twice).

[horseman]

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apcyberax wrote:
No dates for the speed upgrades have been "promissed" they are all subject to change. Its a free upgrade why is everyone complaining

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Get real - it's the "gullibility chromosome" built into the "human genome"......

Brighton's SD upgrades slipping were almost a foregone conclusion even if VM's local Field ops hadn't probably gone over budget and still had the additional resource availble then our local council planning authority would have scuppered any extra colateral civil engineering works during the tourist season anyway!  

VM is further down the pecking list than even Water/Gas main renewals along the seafront during previous summer seasons that hoteliers/traders(and residents) were spitting blood over!

[Eeeps]

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apcyberax wrote:
No dates for the speed upgrades have been "promissed" they are all subject to change. Its a free upgrade why is everyone complaining

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For me the July date was discussed and agreed as part of my contract renewal with retentions.

Why 'complaining'? Because yet again VM trample on their existing customer base. New customers get 30MB/s now for the same price as I pay for 10Mb/s

[apcyberax]

Do you have it in writing otherwise I was just omethinf sale said you need it in writing

[Steve_Brett]

Hi All

As stated on the doublespeed website, both the older version and the new.

"Important information

Dates are based on our current engineering plans and may be subject to change as we develop a more detailed schedule based on your personal requirements. For example, we may need to undertake further upgrades in your area before the speed increase. Some customers may also require an installation visit to ensure they receive the full benefit of the upgrade. Postcode checker is based on existing customer information, new customers may be upgraded later than the dates displayed."

If it's any consolation to anyone, my region is now showing that I may not be doubled until August 2013, but I would rather wait for the upgrades to be done properly than insist on getting them rushed through before the network is ready for them, and perhaps ending up with a worse service than at present because the network cannot take the load.

[joebloggs]

Mines not till between March 2013 and August 2013

[Odin5]

Thats what it says for Basingstoke RG22 area as well, at first it was June 2012 then from July 2012 now between Dec 2012 and May 2013, perhaps it's not going to happen at all, after all the cables can't cope with peak times as it is a often downloads on up to 10mb can go as low as 1mb. Oh well.