Been suffering from a lack of internet service and On-Demand TV service (error 1021) for the past three days. Engineer booked in for Friday. Has happened twice before in the last two months - both previous times a local network problem was eventually identified and normal service was resumed - took a day or so for this to happen though. However, this has not happened this time around and it is so frustrating to have no internet during the Xmas break. Was hoping to work from home this week, but have been forced to slog into the office to get my work done. Have endured the pain of phoning the call centre but they say no network faults have been identified and I have to wait for the engineer. At least one other house in the road is suffering from the same errors, so I am pretty sure it is not my equipment that the cause. Until a few months ago I had enjoyed two and half years of uninterrupted service.
Reading the posts here, it sounds like a "return path error" - but that seems to require an engineer visit. However the last two times this exact same issue was solved without an engineer's visit.
Very frustrating as Virgin media is brilliant when it works - but awful when it doesn't (from a service point of view).
Any ideas? Thanks in advance
Richard Collins
