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Emerging Talent
Seftyby
Posts: 10
Registered: ‎19-02-2011
Helpful Answer

New Super Hub - In Upgraded Area (Flit) - XL 30Meg - Upload should be 3Meg - Please Help

Hi,

 

Am in an upgraded area (flitwick) and recently upgraded to 30 Meg, previously on 10 Meg and had 1 Meg upload (upgraded), now only have 1 Meg upload with my 30 Meg package, this should be 3 Meg now, setttings below also show my modem is set at a 1 Meg upload limit, why has it been limited to 1 Meg only? Can i change this config?

 

Connection


Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel307000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+

Downstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPowerSNRDocsis/EuroDocsis locked
LockedQAM2562655616000 Kbits/sec307000000 Hz1.7 dBmV42.6 dBHybrid
LockedQAM2562555616000 Kbits/sec299000000 Hz1.9 dBmV42.5 dBHybrid
LockedQAM2562755616000 Kbits/sec315000000 Hz1.2 dBmV42.0 dBHybrid
LockedQAM2562855616000 Kbits/sec323000000 Hz0.3 dBmV41.7 dBHybrid
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown

Upstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPower
LockedATDMA120480 Kbits/sec45800000 Hz49.4 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV


Primary Downstream Service Flow
Downstream(0)
SFID12292
Max Traffic Rate32220000 bps
Max Traffic Burst3044 bytes
Mix Traffic Rate0 bps

Primary Upstream Service Flow
Upstream(0)
SFID12291
Max Traffic Rate1111000 bps
Max Traffic Burst8160 bytes
Mix Traffic Rate0 bps
Max Concatenated Burst8160 bytes
Scheduling TypeBest Effort

Current System Time:Sat Feb 19 18:18:26 2011
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Human Answer Bank
James_G
Posts: 3,890
Registered: ‎16-06-2010

Re: New Super Hub - In Upgraded Area (Flit) - XL 30Meg - Upload should be 3Meg - Please Help

Hi Seftyby,

 

I have escalated this issue to our Network team to investigate.

 

The reference number for this fault is F001527232.

 

Please accept our apologies for any inconvenience caused.

Regards,

James Gilbert

Help & Support Forum Team


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Usually Always Right
Dave_O
Posts: 3,390
Registered: ‎18-03-2010

Re: New Super Hub - In Upgraded Area (Flit) - XL 30Meg - Upload should be 3Meg - Please Help

Hi Seftyby,

 

We've now had it confirmed that the uplift has been manually progressed on the UBR which handles your connection, and I can see that your connection now connects at 3Mb upload.

Thanks for your patience with this matter.

 


David Owen
Help & Support Forum Team


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Emerging Talent
Seftyby
Posts: 10
Registered: ‎19-02-2011

Re: New Super Hub - In Upgraded Area (Flit) - XL 30Meg - Upload should be 3Meg - Please Help

Hi,

 

Thank you for that, yes my upload speed has now been upgraded to 3 Meg.

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