Network Access Denied [ Edited ]

[mechatak]

Hi Virgin

Yesterday (28 Nov) internet was very very slow (it had been for two days) so I reset (to default) the cable modem at http://192.168.100.1/ and this caused my internet connection to disappear. Its gone - totally. 

It now says Network Access: Denied. 

and 

Connectivity State: Not synchronized

The cable modem just is blinking the sync light and nothing more. I live in ref area 03. 

I've turned it off and on. Turned it off overnight but still no use. It just won't connect. 

Please help

[John_O]

Hi mechatak,

We need to take a look at your connection to investigate this but as the last time you accessed these forums was not from your home connection we are unable to locate your account. Therefore I have sent you a PM, can you please reply with the information requested and we will look into this for you.

[mechatak]

A virgin cable guy came on Wednesday and resolved this. He was very helpful. Thanks a lot.

[John_O]

Hi mechatek,

Glad we could help! Thanks for letting us know.