My internet Keeps Turning Off

[shadowst17]

my modem ranodmly disconects me from the internet the ready light is either flashing or off completely its started happening alot more frequient this week and is become EXTRMLY ANOYING im getting 20 MB/s when its working acording to the  tropublshoot programe on my computer it says the DNS isnt working. i am conected to a router (Belkin F7D4301 v1) but as its the modem wiht the ready light going of im guessing its not the router causing it?  

[paultechy]

(Taken From Mark_Wilkin Post)
Inside the modem are various web pages that contain useful information about your connection. When reporting a connection fault it may be useful to include some of the information found within these pages. To view them open up your web browser and type http://192.168.100.1 into the address bar and press Enter.

The main information the Support team are interested in are the Downstream Power Level/Levels, Upstream Power Level and Downstream SNR (called RxMER on some modems). Depending on the model of modem you have this information will either be located in the ‘Signal’ page or the ‘Downstream’ and ‘Upstream’ pages.

Please note some modems will require you to log in before you can view these pages. The login details for both the username and password is root.

If using Netgear VMDG280
Visit http://192.168.0.1 enter password when prompted (This can be found on a sticker on your VMDG280) Click on the Connection and paste the information there.

If using Netgear VMDG480
Visit http://192.168.0.1 username admin password changeme if you then click on advanced settings, and choose connection and copy and paste all details

[Peter_]

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shadowst17 wrote:

my modem ranodmly disconects me from the internet the ready light is either flashing or off completely its started happening alot more frequient this week and is become EXTRMLY ANOYING im getting 20 MB/s when its working acording to the  tropublshoot programe on my computer it says the DNS isnt working. i am conected to a router (Belkin F7D4301 v1) but as its the modem wiht the ready light going of im guessing its not the router causing it?  

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It souds like you have an Ambit modem so could you please post the modem model and the Upstream and Downstream stats from your modem just click http://192.168.100.1/CmOpConfig.asp or if that does not work click http://192.168.100.1/

Or you could call technical support after 0800 this mornnig, so call in on 151 from a Virginmedia phone line or 0845 454 1111 from any other phone line and an agent will help you.

[shadowst17]

Modem Model E080C013.00

Upstream Lock :	Locked
Upstream Channel ID :	1
Upstream Frequency :	45800000 Hz
Upstream Modulation :	QPSK
Upstream Symbol Rate :	5120 Ksym/sec
Upstream transmit Power Level :	48.0 dBmV
Upstream Mini-Slot Size :	4

Downstream Lock :	Locked
Downstream Channel Id :	229
Downstream Frequency :	434250000 Hz
Downstream Modulation :	QAM64
Downstream Symbol Rate :	6952 Ksym/sec
Downstream Interleave Depth :	taps12Increment17
Downstream Receive Power Level :	-3.0 dBmV
Downstream SNR :	34.8 dB

[Peter_]

Your power levels at present are spot on, so the may have been a local area issue.

[shadowst17]

so what shoudl i do?  iv checked the white cable incase it loose or somhign its not so nothing i can do so shouldi phoen them up? 

[John_Hag]

Hi shadowst17,

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.