Lag Spikes - In Games [ Edited ]

[prnfce]

playing numerous games and my ping/latency is jumping every 10-20 seconds have waited 4 days to see if it would solve itself, it hasn't - i've tried restarting net.

i was advised to tracert 95.172.70.100, here's the results

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Matt>tracert 95.172.70.100

Tracing route to 95.172.70.100 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    10 ms     8 ms     9 ms  10.57.0.1
  3     9 ms     8 ms     7 ms  tilb-geam-1a-v600.network.virginmedia.net [81.96
.2.130]
  4    35 ms     9 ms    11 ms  basl-core-1b-tenge73.network.virginmedia.net [62
.30.243.81]
  5    10 ms     8 ms    11 ms  basl-core-2b-ae2-0.network.virginmedia.net [195.
182.178.113]
  6    10 ms    14 ms    12 ms  popl-bb-1b-ae11-0.network.virginmedia.net [81.96
.0.149]
  7    12 ms    12 ms    17 ms  popl-bb-1a-ae0-0.network.virginmedia.net [213.10
5.174.229]
  8   209 ms    18 ms    17 ms  brnt-bb-1b-as4-0.network.virginmedia.net [62.255
.81.238]
  9   103 ms    15 ms    11 ms  brnt-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.50]
 10    54 ms    30 ms    33 ms  telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
 11    16 ms    16 ms    17 ms  te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15
.69]
 12    40 ms    27 ms    22 ms  te0-4-0-4.ccr21.lon01.atlas.cogentco.com [154.54
.38.81]
 13    19 ms    18 ms    21 ms  te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54
.57.102]
 14    19 ms    23 ms    23 ms  te0-2-0-0.mpd21.ams03.atlas.cogentco.com [130.11
7.38.126]
 15    25 ms    30 ms    26 ms  te0-2-0-1.mpd21.fra03.atlas.cogentco.com [130.11
7.2.142]
 16   106 ms   211 ms   230 ms  te4-1.mpd01.fra05.atlas.cogentco.com [154.54.61.
122]
 17    66 ms    28 ms    27 ms  149.6.141.130
 18  149.6.141.130  reports: Destination host unreachable.

Trace complete.

 And 213.248.98.22

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Matt>tracert 213.248.98.22

Tracing route to internap-ic-138405-ffm-b11.c.telia.net [213.248.98.22]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    10 ms     9 ms     7 ms  10.57.0.1
  3    14 ms     7 ms    27 ms  tilb-geam-1a-v600.network.virginmedia.net [81.96
.2.130]
  4     8 ms    77 ms    11 ms  basl-core-1b-tenge73.network.virginmedia.net [62
.30.243.81]
  5     8 ms     9 ms     9 ms  basl-core-2b-ae2-0.network.virginmedia.net [195.
182.178.113]
  6    22 ms    10 ms     9 ms  popl-bb-1b-ae11-0.network.virginmedia.net [81.96
.0.149]
  7    15 ms    18 ms    26 ms  leed-bb-1a-as1-0.network.virginmedia.net [62.253
.185.237]
  8    21 ms    27 ms    20 ms  tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.
163.198]
  9    20 ms    16 ms    26 ms  ldn-b2-link.telia.net [213.248.93.69]
 10    18 ms    18 ms    18 ms  ldn-bb1-link.telia.net [80.91.250.225]
 11    25 ms    33 ms    27 ms  prs-bb1-link.telia.net [213.155.134.40]
 12    47 ms    40 ms    34 ms  ffm-bb1-link.telia.net [80.91.245.104]
 13    39 ms    80 ms    34 ms  ffm-b11-link.telia.net [213.155.133.231]
 14    31 ms    40 ms    33 ms  internap-ic-138405-ffm-b11.c.telia.net [213.248.
98.22]

Trace complete.

[prnfce]

i should also note i'm using an ethernet cable and not wireless.

[prnfce]

figured i'd post a graph showing the spikes and any packet loss

http://www.thinkbroadband.com/ping/share-thumb/04056a2f12534891d5eba6a2f059eac8.png

 live graph

http://www.thinkbroadband.com/ping/share/04056a2f12534891d5eba6a2f059eac8.html

[Dai_T]

Hi prnfce, 

I have checked your connection to the network and I am unable to see any network related issues that could be causing you this problem.

I can see though, that you are using an old modem, this will need to be replaced with a Superhub. 

I have ordered a Superhub for you, this will arrive to your home address within the next 3-5 working days. Please let us know if this resolves your problems.

[prnfce]

Thanks the superhub arrived, if i ring up the number to activate it will i be signed into another contract with virgin media or can i stay with the currect contract?

[Dai_T]

Hi prnfce,

As this is a replacement for your current device there will be no new contract to enter, simply call and activate the hub and that's it.

[prnfce]

The superhub seems to have resolved my problems thanks so much.

[Amer_Z]

Hi prnfce,

Glad to hear the replacement has resolved your issue. Thanks for the update.