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Bright Spark
joinerjohn
Posts: 53
Registered: ‎20-05-2010

Is there a problem with the internet today?

Although I can access VM homepage and several of my saved sites, there seems to be some sort of major problem this morning. I can access direct.gov.uk, but have great difficulty accessing other pages on this website. Other websites time out before the connection is complete. Is there anyway I can trace the route to websites and find if there is a broken link somewhere along the line?

 

Cheers

 

Joinerjohn 

Please use plain text.
Bright Spark
joinerjohn
Posts: 53
Registered: ‎20-05-2010

Re: Is there a problem with the internet today?

[ Edited ]

Just found out how to do a trace. VM here's the results Seems to get stuck somewhere.

 

 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\HP_Owner.John>tracert jobseekers.direct.gov.uk
Tracing route to jobseekers.wip.direct.gov.uk [62.208.147.224]
over a maximum of 30 hops:
  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    10 ms    12 ms  cpc3-derb13-2-0-gw.8-3.cable.virginmedia.com [80
.0.148.1]
  3    37 ms    18 ms    10 ms  leic-core-1a-ge-300-940.network.virginmedia.net
[82.3.36.69]
  4    14 ms    15 ms    11 ms  leed-bb-1a-as8-0.network.virginmedia.net [213.10
5.172.17]
  5    40 ms    29 ms    11 ms  leed-bb-1b-ae0-0.network.virginmedia.net [62.253
.187.186]
  6     *        *       20 ms  62.252.224.238
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *
Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\HP_Owner.John>tracert jobseekers.direct.gov.uk
Tracing route to jobseekers.wip.direct.gov.uk [62.208.147.224]over a maximum of 30 hops:
  1     1 ms    <1 ms    <1 ms  192.168.1.1  2    11 ms    10 ms    12 ms  cpc3-derb13-2-0-gw.8-3.cable.virginmedia.com [80.0.148.1]  3    37 ms    18 ms    10 ms  leic-core-1a-ge-300-940.network.virginmedia.net[82.3.36.69]  4    14 ms    15 ms    11 ms  leed-bb-1a-as8-0.network.virginmedia.net [213.105.172.17]  5    40 ms    29 ms    11 ms  leed-bb-1b-ae0-0.network.virginmedia.net [62.253.187.186]  6     *        *       20 ms  62.252.224.238  7     *        *        *     Request timed out.  8     *        *        *     Request timed out.  9     *        *        *     Request timed out. 10     *        *        *     Request timed out. 11     *        *        *     Request timed out. 12     *        *        *     Request timed out. 13     *        *        *     Request timed out. 14     *        *        *     Request timed out. 15     *        *        *     Request timed out. 16     *        *        *     Request timed out. 17     *        *        *     Request timed out. 18     *        *        *     Request timed out. 19     *        *
Please use plain text.
Making Waves
jepdavidson
Posts: 7
Registered: ‎19-11-2010

Re: Is there a problem with the internet today?

I'm having problems today as well - some sites are almost ok (eg missing a couple of graphics, etc, and are a little slow to load), but others just end up timing out.

 

For example, www.amazon.co.uk, www.speedtest.net.  Below is attached the tracert output for www.amazon.co.uk.  Incidentally, I also reproduced joinerjohn's problem above for the direct.gov.uk site.

 

Any help / update on service status (currently stated as 'good' for my area) would be greatly appreciated.

 

Thanks

 

James

 

 

 

C:\Users\james>tracert www.amazon.co.uk
Tracing route to www.amazon.co.uk [178.236.6.39]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     8 ms     9 ms     7 ms  10.125.188.1
  3     7 ms     9 ms     7 ms  cmbg-core-1a-ge-210-1186.network.virginmedia.net
 [80.1.202.121]
  4    12 ms    11 ms    13 ms  popl-bb-1a-ae2-0.network.virginmedia.net [212.43
.163.141]
  5    11 ms     *       11 ms  195.50.91.69
  6    36 ms     *        *     ae-33-51.ebr1.London1.Level3.net [4.69.139.65]
  7     *        *       28 ms  ae-5-5.car1.Dublin1.Level3.net [4.69.136.89]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.

 

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Padawan
thesquid
Posts: 66
Registered: ‎12-07-2010

Re: Is there a problem with the internet today?

Same here in Brighton. I thought it might be about the area as I was also looking for a job but it seems to be fairly widespread from looking at this thread.

C:\Users\Lu>tracert jobseekers.direct.gov.uk

Tracing route to jobseekers.wip.direct.gov.uk [62.208.147.224]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2     7 ms    23 ms    15 ms  10.4.208.1
  3    26 ms     8 ms    27 ms  brig-cam-1b-ge911.network.virginmedia.net [80.3.
66.169]
  4     6 ms     9 ms    11 ms  brig-core-1b-ge-011-0.network.virginmedia.net [1
95.182.174.37]
  5    40 ms    11 ms    33 ms  popl-bb-1b-so-503-0.network.virginmedia.net [212
.43.162.225]
  6    10 ms     *        *     xe-1-0-0-xcr1.lsw.cw.net [166.63.211.129]
  7     *        *        *     Request timed out.
  8    16 ms     *        *     so-7-0-0-bcr2.swi.cw.net [195.2.0.158]
  9     *        *        *     Request timed out.
 10    35 ms     *        *     ge-4-1-har41.swi.cw.net [212.165.10.33]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *

Dear Virgin Media, I really want a job so please can you either fix this or employ me, thanks...

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Bright Spark
joinerjohn
Posts: 53
Registered: ‎20-05-2010

Re: Is there a problem with the internet today?

Come on Virgin. Whats the problem? I'm finding more and more websites I can't get on to. This is frustrating. I really don't know why I pay for such a poor service. :smileymad:

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Emerging Talent
mjdstockport
Posts: 13
Registered: ‎06-04-2010

Re: Is there a problem with the internet today?

[ Edited ]

I contacted Virgin this morning at 8am to ask if there was an issue as I could only connect with certain sites. No issues they replied.
Mid day rung again, still no issues apparently!

Its obvious from doing a tracert on amazon.co.uk there is a connectivity issue, it looks to me to be an issue connecting to level3.net which is a major backhaul provider for overseas hosted sites.

Come on Virgin, at least acknowledge that you recognise an issue and are on the case!
I'm in Manchester.

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Bright Spark
joinerjohn
Posts: 53
Registered: ‎20-05-2010

Re: Is there a problem with the internet today?

I see Forum team members are replying to other posts today but not this one. Is this something they have nno knowledge about then??

Increasingly frustrated as the day slips by. If this is still the same by Monday, I reckon I'll phone up and cancel my longstanding agreement with VM. I'll also be writing to OFTEL about the sometimes appalling service from VM. 

Is this how they care about customers?

 

Absolutely no way to run a business. 

Please use plain text.
Bright Spark
joinerjohn
Posts: 53
Registered: ‎20-05-2010

Re: Is there a problem with the internet today?

Did a quick search and found that VM have been having problems with their servers, but nothing resolved. There was mention if others were having problems they would escalate this. Heres my latest tracert 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\HP_Owner.John>tracert uk.pogo.com
Tracing route to uk.pogo.com [159.153.236.79]
over a maximum of 30 hops:
  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    12 ms    28 ms    12 ms  cpc3-derb13-2-0-gw.8-3.cable.virginmedia.com [80
.0.148.1]
  3    13 ms    11 ms    11 ms  leic-core-1a-ge-300-940.network.virginmedia.net
[82.3.36.69]
  4    12 ms    12 ms    12 ms  leed-bb-1a-as8-0.network.virginmedia.net [213.10
5.172.17]
  5    14 ms    15 ms    15 ms  leed-bb-1b-ae0-0.network.virginmedia.net [62.253
.187.186]
  6     *        *        *     Request timed out.
  7     *       96 ms     *     xe-8-1-0-xcr1.nyk.cw.net [195.2.25.26]
  8   100 ms     *        *     xe-0-0-0-xcr1.ash.cw.net [195.2.21.182]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11   103 ms   102 ms     *     fert07-eqx-iad.ea.com [159.153.224.226]
 12   101 ms   101 ms   102 ms  fert05-eqx-iad.ea.com [159.153.224.134]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *       99 ms     *     159.153.236.79
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.
Seems to be some problem just after leed-bb-1b-ae0-0.network.virginmedia.net. 
I just want a forum team member to acknowledge this as a problem. Is that too much to ask?

 

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The Sorcerer’s Apprentice
Drybonez
Posts: 22
Registered: ‎02-11-2010

Re: Is there a problem with the internet today?

There is problems EVERYDAY with Virgin. Possibly the worst ISP known to man, they really need to do the decent thing and either fix their **bleep** or start compensating people. Look how many threads there are about problems.

 

Highlights this week include losing the internet for a full 24 hours, pages often timing out and today the connection mysteriously drops once an hour.

Please use plain text.
Emerging Talent
iceblood
Posts: 15
Registered: ‎25-03-2010

Re: Is there a problem with the internet today?

Same problem here in Brum - some pages work but many don't...


Tracing route to www.amazon.co.uk [178.236.5.39]
over a maximum of 30 hops:

  1    24 ms     6 ms    12 ms  10.63.64.1
  2    37 ms     7 ms     8 ms  smal-geam-1b-v15.network.virginmedia.net [62.30.
193.101]
  3    14 ms    13 ms    13 ms  perr-geam-1b-tenge71.network.virginmedia.net [62
.30.247.77]
  4     8 ms    10 ms     8 ms  perr-core-1b-ae0-0.network.virginmedia.net [62.2
55.149.197]
  5    68 ms     9 ms     8 ms  brhm-bb-1b-as0-0.network.virginmedia.net [213.10
5.175.185]
  6   106 ms    99 ms   353 ms  manc-bb-1a-as6-0.network.virginmedia.net [62.253
.185.134]
  7     *        *       41 ms  212.187.136.125
  8    19 ms     *        *     ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
  9     *      194 ms   205 ms  ae-5-5.car1.Dublin1.Level3.net [4.69.136.89]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

And...

 

Tracing route to www.boots.com [217.135.33.5]
over a maximum of 30 hops:

  1     7 ms     8 ms     6 ms  10.63.64.1
  2     7 ms     7 ms    14 ms  smal-geam-1b-v11.network.virginmedia.net [62.30.
193.132]
  3    15 ms    13 ms    14 ms  perr-geam-1b-tenge71.network.virginmedia.net [62
.30.247.77]
  4     8 ms     9 ms     9 ms  perr-core-1b-ae0-0.network.virginmedia.net [62.2
55.149.197]
  5    50 ms    19 ms    14 ms  brhm-bb-1b-as0-0.network.virginmedia.net [213.10
5.175.185]
  6    12 ms    13 ms    11 ms  manc-bb-1a-as6-0.network.virginmedia.net [62.253
.185.134]
  7    15 ms    17 ms    16 ms  leed-bb-1b-as1-0.network.virginmedia.net [213.10
5.175.134]
  8    24 ms    20 ms    19 ms  62.252.224.238
  9     *        *        *     Request timed out.
 10     *       19 ms     *     ge-1-3-ber-2.tcl.as5388.net [166.63.211.58]
 11     *        *       25 ms  xe1-1.har-1b.msl.as5388.net [217.135.10.7]
 12     *        *       38 ms  217.135.16.13
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Please use plain text.