on 14-11-2010 22:50
I'm in BS6 and the service is appalling, you've admitted under reference F001401397, that you cannot deliver the service I'm paying for. So my question is simple - can I have a refund of this month's internet fees?
on 18-11-2010 11:16
Please speak to Customer Services on 0845 454 1111 or 150 from a VM phone line. Our Customer Service agents will be happy to discuss this with you.