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hatclub2000 Settled in nicely II
Settled in nicely II
hatclub2000
Posts: 37
Registered: ‎02-11-2010

I'm paying for something you cannot deliver - can I have a refund

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on ‎14-11-2010 22:50

I'm in BS6 and the service is appalling, you've admitted under reference F001401397, that you cannot deliver the service I'm paying for. So my question is simple - can I have a refund of this month's internet fees?

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Dave_O
Posts: 3,390
Registered: ‎18-03-2010

Re: I'm paying for something you cannot deliver - can I have a refund

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on ‎18-11-2010 11:16

Hi hatclub2000,

 

Please speak to Customer Services on 0845 454 1111 or 150 from a VM phone line. Our Customer Service agents will be happy to discuss this with you.

Thanks.

 

David Owen
Help & Support Forum Team

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