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Settling in
Rigi
Posts: 3
Registered: ‎14-09-2011

High ping and packet loss at peak times

My Broadband Ping - Home Connection

Over the last couple of months ping and packet loss have been slowly increasing at peak times and it's now reached the point where just browsing the web can be quite slow, nevermind trying to watch iplayer etc (in the 10 minutes I've been typing this post, I'm still waiting for a 3:30 YouTube video to fully load).

The graph above is for the last 24 hours. (Compared to 2 months ago: Mid-November Ping Graph).

Since this has been a gradual problem, and nothing has changed on my end (settings/power levels), would I be right in thinking this is probably caused by over-utilisation?
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Forum Team
Oliver_C
Posts: 825
Registered: ‎23-11-2011

Re: High ping and packet loss at peak times

Hi Rigi, 

 

I have checked your modem and local network segment and I can see that there are times when you are in fact being affected by high utilisation.  If this utilisation continues to become worse, we will pass this on to our network team to investigate.  

 

I am very sorry for any inconvenience caused. 

Kind Regards,

Oliver C

Help & Support Forum Team



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Settling in
Rigi
Posts: 3
Registered: ‎14-09-2011

Re: High ping and packet loss at peak times

Thank you for confirming my suspicions. But, how much worse does it need to get before something is done?

My Broadband Ping - Home Connection

That's the ping/packet loss for yesterday. While I'll acknowledge it isn't that bad every day, it shouldn't be that bad at all. Will we have to wait until it's like this constantly before something is done about it?
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