on 30-08-2011 13:49
For some weeks I have been having problems with slow speed and my internet connection failing - this happens whether I am connected through my wireless router or directly to my modem. It also hapems with my desktop PC and my laptop. When the connection fails, use of the Internet Exporer disgnose button gives the message "You DNS server is not responding." I have tried two different routers and installed a new cable modem which Virgin sent me after a helpdesk call but the problem remains.
At the moment my cable modem is showing the following:
|Cable Modem Downstream|
on 01-09-2011 16:08
I am sorry to hear you are having this issue with your connection.
I have taken a look at your connection on our network and I can see that your modem has been online for 6 days and is responding to pings.
Could you please let me know if you are able to ping any websites when this issue occurs?
Also do any of the lights go off or start flashing when this issue occurs?
on 01-09-2011 16:48
Just happened again at 16:45 could not access any web pages an neithe could my wife on her laptop. The send and recv lights on modem were flashing intermittently.
on 05-09-2011 14:41
I have chefcked your connection and can see that your modem has been online for over 10 days now. Can you confirm what you have had connected to the modem for those 10 days? Is it your router? The send and receive lights flashing intermittently indicate that communication is taking place between the modem and the cable network.
on 08-09-2011 15:40
I have checked the network Are you able to get to the config pages when the internet is down? I have checked the network and find no issue. Locally your levels are with in tolerance. You may want to give us a call when it happens so we can investigate further when it occurs.