17-01-2012 18:58 - edited 17-01-2012 19:06
We're aware that some of our customers are experiencing intermittent broadband connection issues on our network currently.
Our network team are currently investigating this at the highest priority.
Broadcast TV remains unaffected, however TiVo and other interactive services may be intermittent.
As this is a general network issue you don't need to call us to report it, we're already working to restore your service.
We'll update this announcement when we have more news.
on 17-01-2012 19:33
17-01-2012 20:36 - edited 17-01-2012 20:52
We're sorry that you've had a brief period of intermittent connection problems tonight, these were related to a routing hardware issue.
Our engineers have brought our services back on line and we're working to resolve any remaining problems at the highest priority.
We're very sorry for any inconvenience caused.