F1861007 Intermittent Connection Issues [ Edited ]

[Mark_Wilkin]

We're aware that some of our customers are experiencing intermittent broadband connection issues on our network currently.

Our network team are currently investigating this at the highest priority.

Broadcast TV remains unaffected, however TiVo and other interactive services may be intermittent.

As this is a general network issue you don't need to call us to report it, we're already working to restore your service.

We'll update this announcement when we have more news.

Thanks 

[Mark_Wilkin]

Just a quick update, we have engineers on site currently dealing with this problem and we are starting to see an improvement already. We're going to continue working on this issue until services are completely restored.

Thanks

[Mark_Wilkin]

We're sorry that you've had a brief period of intermittent connection problems tonight, these were related to a routing hardware issue.

Our engineers have brought our services back on line and we're working to resolve any remaining problems at the highest priority.

We're very sorry for any inconvenience caused.

Thanks