F001172737 NW3 overutilised UBR

[heloid]

Could I have an update on this ticket? It's been 2 weeks and I can't open Gmail between 3pm and 12pm.

[heloid]

Oopes, didn't realise no one read this forum yet. Oh well, might as well leave it here as no doubt it won't be fixed by 22nd March.

Traceren van de route naar bbc.co.uk [212.58.224.138]
via maximaal 30 hops:
  0  heloid [192.168.1.2]
  1  192.168.1.1
  2     *        *     10.68.224.1
  3     *     osr01camd-ge211.network.virginmedia.net [81.97.255.65]
  4  osr01hari-tenge71.network.virginmedia.net [62.30.250.33]
  5  brnt-bb-1a-ae1-0.network.virginmedia.net [195.182.178.165]
  6  gfd-bb-b-as1-0.network.virginmedia.net [212.43.163.105]
  7  redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
  8  212.58.239.249
  9  212.58.238.133
 10  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Statistieken worden nu gedurende een periode van 250 seconden berekend...
            Van bron - hier  Dit knooppunt / deze verbinding
Hop  RTT    Verl./verzonden  Verloren/verz.   Adres
  0                                           heloid [192.168.1.2]
                               24/ 100 = 24%   |
  1   10ms    24/ 100 = 24%     0/ 100 =  0%  192.168.1.1
                               16/ 100 = 16%   |
  2  ---     100/ 100 =100%    60/ 100 = 60%  10.68.224.1
                                0/ 100 =  0%   |
  3  119ms    53/ 100 = 53%    13/ 100 = 13%  osr01camd-ge211.network.virginmedia.net [81.97.255.65]
                                0/ 100 =  0%   |
  4   81ms    40/ 100 = 40%     0/ 100 =  0%  osr01hari-tenge71.network.virginmedia.net [62.30.250.33]
                                5/ 100 =  5%   |
  5   98ms    52/ 100 = 52%     7/ 100 =  7%  brnt-bb-1a-ae1-0.network.virginmedia.net [195.182.178.165]
                                0/ 100 =  0%   |
  6  124ms    50/ 100 = 50%     5/ 100 =  5%  gfd-bb-b-as1-0.network.virginmedia.net [212.43.163.105]
                                0/ 100 =  0%   |
  7  127ms    53/ 100 = 53%     8/ 100 =  8%  redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
                                0/ 100 =  0%   |
  8  141ms    49/ 100 = 49%     4/ 100 =  4%  212.58.239.249
                                0/ 100 =  0%   |
  9  132ms    51/ 100 = 51%     6/ 100 =  6%  212.58.238.133
                                0/ 100 =  0%   |
 10  125ms    45/ 100 = 45%     0/ 100 =  0%  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

De trace is voltooid.

[lukenw3]

I've noticed my broadband speed drop off a cliff recently - i'm getting 1.5mb download speed at best and most of the time its far worse.

Virgin Media have admitted to me this is an overutilisation issue and were unable to reassure me that anything would be done in the near future to resolve this issue in my area.

As a consequence i am looking to find another provider for broadband, and will be switching to the competition for the TV and phone services.

[DavidNW3]

I'm having problems in NW3 as well and it has been a few weeks now.

I spoke to the customer service and apparently I'm getting a refund, but no assurance that the service will be up to standard any time soon.

Whilst I appreciate the refund, I need my broadband, so I'm considering switching provider.

[Pete_R]

Hi David,

I'm trying to have a look into this for you, however I'm not able to obtain your details from your posting IP address.  In order to look into this for you I've sent you a PM with a request for further information.

[Lee_G]

Hi DavidNW3,

There is currently an upstream utilisation issue on your UBR (local router) which will be causing your speed issues.  This issue is currently with our Planning team who will be scheduling the necessary upgrades to resolve this issue soon.  The reference for this fault is F001156368.

[Sephiroth]

---

Lee_G wrote:

Hi DavidNW3,

There is currently an upstream utilisation issue on your UBR (local router) which will be causing your speed issues.  This issue is currently with our Planning team who will be scheduling the necessary upgrades to resolve this issue soon.  The reference for this fault is F001156368.

---

I'll translate that for you.  The planning team will prioritise the multitude of similar issues that are in your lap.  Plant purchases will be scheduled into cash flow and eventually acquired and installed.  Then there's week/months possibly for the load balancing, with its share of disruption.

You're really none the wiser and don't expect it fixed soon.  I'd like to be proved wrong.

I might add that none of this is 2nd line support's fault or responsibilty.  Planning won't tell them anything so they can't lie to you!

[Pete_R · Accepted solution]

Hi Both,

F001172737 was closed in March as planned upgrade work had been completed, if you're still experiencing an issue let us know and we can look into the matter further for you.

[lukenw3]

I am still experiencing issues and i was given late June as a resolution date . I'm currently very unhappy with VM's inability to address this issue, and it's continuation to heavily push sign ups to its broadband service in this area when it clearly hasn't got the capacity.

[Paul_M]

Hi lukenw3,

I have sent you a PM, can you reply to it please.

Thanks

Paul