Doubled to 20mb but only getting 16mb.

georgerice50 · ‎16-02-2012

Hi all hope you're well,

Just looking for a little bit of advice on this one. I've just been upgraded to the 20mb tier from 10mb, but it appears as though I'm only getting 16mb on speedtest.net having used several different servers. I've also tried testing via wired and wireless connection, and I've also tried downloading a Linux distro which is going at 1.6MB.

Could anyone help me out as to why I'm not getting the full speed?

I am using the Webstar modem and Netgear supplied router, but I'm not sure if not having a Superhub would affect this?

Thanks in advance,

George

swt4ajp · ‎20-06-2010

remove the netgear router and try again.

and if failing that then you could do with an upgrade a superhub would probbaly help a little but you should be getting roughly 18mb ish

Thanks
I do not work for Virgin Media, All advice is given at your own risk. Im A Computer Tech/Network Engineer If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Helpful Answer. | Connection Problems Check Here | Forum changes | Blackburnnet | Broadband Wiki |R36 Release Notes | GamesUnited | How to Test Your Speed | Blackburnnet on Facebook | GamesUnited on Twitter

Jason_G · ‎23-11-2011

Hi georgerice50,

Your upstream power level is too high. I shall send you a private message and we will be happy to get this fixed for you upon your reply.

Kind Regards,

Jason G.
Help & Support Forum Team

Doubled to 20mb but only getting 16mb.

Re: Doubled to 20mb but only getting 16mb.

Re: Doubled to 20mb but only getting 16mb.