Double D/Load Speed WF13 Area

[Scorpioking]

Having had it would appear the promised Speed Doubling activated in my area on Frid 29th, allthough without any warning which Virgin originally promised, I am a bit lost with the sums. As I was on 30Mb Service and have had a constant 31Mb from day 1 up to the 29th I am now recieving a average 45Mb. !!!!!!!!!!!!! Now allthough it is a very very long time since I left school, I am still sure the Laws of Mathematics have not changed at all. 30 x 2 = 60 so I was expecting the same as everyone else who has had the Speed Doubling the sum of 60Mb. A Speed Increase of 15Mb =50% as far as I recall and not the 100% as promised. The Big Question then is: Where is the PROMISED Doubling of my Original Speed?????? Have I missed something whilst having one of my afternoon Power Naps!!!!!!!!!!!!!!!!!!!

Has anyone got any ideas or advice to assist. All answers on the back of a £50 note would be appreciated.

Thanks in advance..        Regards. Scorpioking.  

   Dave

[swt4ajp]

hi

how are you connecting? wired or wireless?

also please post your power levels
Superhub

[Scorpioking]

Hi,

Thanks for the prompt reply. Info posted as requested.  Cheers. Scorpioking.  Dave

Sorry forgot to add WiFi used at this time, but no local interference or problems etc Status checked.

Connection

Startup Procedure Procedure Status CommentAcquire Downstream Channel 323000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis lockedLocked QAM256 40 55616000 Kbits/sec 323000000 Hz 0.8 dBmV 38.4 dB Hybrid Locked QAM256 36 55616000 Kbits/sec 291000000 Hz 1.9 dBmV 39.3 dB Hybrid Locked QAM256 37 55616000 Kbits/sec 299000000 Hz 1.7 dBmV 39.1 dB Hybrid Locked QAM256 38 55616000 Kbits/sec 307000000 Hz 1.5 dBmV 39.0 dB Hybrid Locked QAM256 39 55616000 Kbits/sec 315000000 Hz 0.8 dBmV 39.0 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 57 20480 Kbits/sec 45800000 Hz 33.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

---

Primary Downstream Service Flow Downstream(0) SFID 34992 Max Traffic Rate 66000000 bps Max Traffic Burst 10000 bytes Mix Traffic Rate 0 bps

---

Primary Upstream Service FlowUpstream(0) SFID 31063 Max Traffic Rate 3072000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort

Current System Time:Sun Jul 01 21:34:12 2012  

[swt4ajp]

Hi

i can see your upstream power levels are too low and need raising by a local engineer

you have 2 options

1) call 150 (free from a vm landline) option 2,3,2 or from any other phone 08454541111 (call charges may apply)

or

2) wait here for approx 2-4 days for a member of staff to reply

[Scorpioking]

Hi yet again,

Thanks for the quick reply. I appreciate what you are saying regards the Upstream Power Level allthough it does not seem to be too low going on past performance but that is not the issue and it has always been at that level from checking my backup file. The issue is on Downstream Side and I am just cautious as about 10 days ago some idiot went into the Power/Nodal Cab locally and as many engineers tend to do, instead of accessing a Rack at a time to get at a connection on the rear, disconnected several telco connections then forgot to put half of them back including mine once he had rectified his fault. Has someone struck again on the BB side????. I suppose that is the best/quickest solution via 150 but a good majority of people are not technically minded in Customer Service so I'll just have to keep my fingers X'd I get hold of someone Technically Savvy or as you say hang on here for a Staff member. Thanks for advice. Cheers.  Scorpioking.

[Scorpioking]

Here we are again, having tried and failed several times to contact Customer Service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! waiting on average 14.5mins on each occasion for a chance to talk to someone it looks like the only way I am going to get any action on my problem is to sit here and wait for a member of Staff to assist. Hope you will oblige please and note the comments from Swt4ajp re the voltages/ Snr issues thus affecting the Speed Doubling.

Thanks in anticipation of your assistance.  Regards.  Dave. Scorpioking

[Jen_A]

Hi ScorpioKing,

My apologies for the problems you have had attempting to telephone for help. Our response times on this forum are usually 24 hours up to 8 days, however, due to workload we are currently not able to respond as quickly as usual.

I have sent you a PM regarding your connection and shall be happy to arrange for a technician to visit as soon as we receive your reply.

[Scorpioking]

Hi Jen,

Thank for your reply. I have answered your PM 13.07.12 @ 2230hrs.

Regards.

Dave.   Scorpioking

[Jen_A]

Hi Scorpioking,

Thankyou for your PM. I have responded and look forward to your reply.

[Scorpioking]

Hi Jen,

Thanks for your prompt reply. I have PM'd a reply.

Regards.   Dave. Scorpioking